Immigration offices will be closed on 25 August for a public holiday. Please plan your visa arrangements accordingly.
Immigration offices will be closed on 25 August for a public holiday. Please plan your visa arrangements accordingly.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.
Welcome to the BaliEasy website. By accessing, browsing, or using this website and our services, you agree to comply with and be bound by these Terms and Conditions, together with our Privacy Policy, Refund Policy, and Website Disclaimer, which govern your relationship with BaliEasy.
BaliEasy reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. Any changes will become effective upon publication on this website. Your continued use of the website or our services constitutes acceptance of those changes.
By using BaliEasy services, you consent to receive communications electronically, including via email, WhatsApp, SMS, telephone, or through our website.
These communications may include, but are not limited to:
You agree that all electronic communications provided by BaliEasy satisfy any legal requirement that such communications be in writing.
You must be at least 18 years of age to purchase or use BaliEasy services.
Applicants under 18 years of age must obtain consent from a parent or legal guardian.
You declare and warrant that all information and documents submitted to BaliEasy are true, accurate, complete, genuine, and up to date, including but not limited to:
You acknowledge that inaccurate, incomplete, misleading, fraudulent, or outdated information may result in:
for which BaliEasy shall not be liable.
You further declare that:
You authorize BaliEasy to act as your representative for visa-related services, including preparing, submitting, and communicating information and supporting documents to Indonesian Immigration and other relevant government authorities.
BaliEasy acts solely as a visa service provider and facilitator.
Visa approvals, refusals, processing times, requests for additional documents, and all immigration decisions remain entirely at the discretion of the Government of the Republic of Indonesia.
BaliEasy provides visa facilitation services in accordance with the latest Indonesian immigration regulations.
An application is deemed to have commenced once BaliEasy has received:
and BaliEasy begins processing or preparing the application.
Once processing has commenced, it cannot be halted or reversed except as stated in the Refund Policy.
BaliEasy cannot begin processing until all required documentation and payment have been received.
Indonesian Immigration may request additional documents, clarification, interviews, or supporting information at any stage of the application. Customers agree to cooperate with such requests.
Failure to promptly provide requested documents or information may delay processing or affect the outcome of the application. BaliEasy shall not be responsible for delays arising from customer inaction.
Any processing time displayed on the website, provided by customer support, or published in marketing materials is an estimate only.
Actual processing times may vary due to:
BaliEasy does not guarantee any processing timeframe.
Visa approval does not guarantee entry into Indonesia.
Final admission into Indonesia is determined solely by Indonesian Immigration officers at the point of entry.
BaliEasy shall not be liable for refusal of entry after a visa has been approved.
After purchase, customers will receive:
Customers must notify BaliEasy immediately if expected documentation has not been received.
Customers are responsible for ensuring that their passport:
BaliEasy is not responsible for delays, overstays, penalties, or application failures resulting from the customer’s failure to provide a valid passport or submit it within the required timeframe.
Prices are displayed in both Indonesian Rupiah (IDR) and United States Dollars (USD).
Transactions processed within Indonesia are charged in Indonesian Rupiah.
Customers are responsible for:
Customers should retain proof of payment for verification purposes.
All prices displayed on the website include:
No hidden charges apply unless additional services are requested by the customer.
Visa service pricing consists of:
These mandatory fees are paid to Indonesian Immigration and related processing channels.
This fee covers BaliEasy’s professional services, including:
BaliEasy only retains the Agent Fee as service revenue.
Refunds are governed exclusively by the BaliEasy Refund Policy.
In summary:
Refund requests must comply with the applicable timeframe stated in the Refund Policy.
Customers are solely responsible for:
Customers are solely responsible for ensuring that the visa they apply for and use is appropriate for their intended activities in Indonesia and complies with all applicable Indonesian immigration laws and regulations.
Each Indonesian visa has specific purposes, permitted activities, conditions, and restrictions. Customers are encouraged to review the latest official guidance published by the Directorate General of Immigration: Official Indonesian Immigration Visa Information
For example, tourist visas such as Visa on Arrival (VOA) and B1 Visit Visa are generally intended for tourism, family visits, social visits, and other activities permitted under the applicable immigration regulations, and do not authorize employment or other income-generating activities in Indonesia unless expressly permitted by law.
If customers are uncertain whether their intended activities are permitted under a particular visa, they should consult BaliEasy before submitting an application or engaging in those activities.
BaliEasy shall not be liable for any visa cancellation, refusal of entry, deportation, blacklist, penalties, fines, or other legal consequences arising from a customer’s use of a visa in a manner inconsistent with its permitted purpose or Indonesian immigration laws.
Customers are solely responsible for their conduct while in Indonesia.
BaliEasy shall not be responsible or liable for any investigation, arrest, detention, deportation, blacklist, prosecution, imprisonment, visa cancellation, fines, or other legal consequences arising from criminal, unlawful, fraudulent, or prohibited conduct by the customer.
If BaliEasy becomes aware that fraudulent documents or false information have been submitted, BaliEasy reserves the right to suspend or terminate its services immediately without refund where permitted under the Refund Policy.
BaliEasy may cooperate with Indonesian government authorities where required by applicable law or pursuant to a lawful request.
BaliEasy shall not be liable for delays, interruptions, or outcomes arising from circumstances beyond its reasonable control, including but not limited to:
Final authority regarding all visa matters remains with Indonesian Immigration.
Customers are strongly advised not to purchase non-refundable flights, accommodation, tours, or other travel arrangements until their visa has been approved.
BaliEasy shall not be liable for financial losses arising from travel bookings made before visa approval or resulting from visa delays, refusals, or immigration decisions.
Personal information is handled in accordance with the BaliEasy Privacy Policy.
BaliEasy will not disclose customer information to third parties without consent unless:
Before initiating a chargeback, customers agree to contact BaliEasy to seek a resolution.
Customers agree to:
Fraudulent chargebacks or abuse of payment systems may result in suspension of services and reporting to the relevant authorities.
BaliEasy reserves the right to refuse, suspend, or terminate services where it reasonably believes:
Where permitted by law and the Refund Policy, refunds may not be available.
While BaliEasy endeavors to ensure that all information on this website is accurate, errors or omissions may occasionally occur.
BaliEasy reserves the right to correct pricing errors, typographical mistakes, or inaccurate information without prior notice.
To the fullest extent permitted by applicable law, BaliEasy shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
All content on this website, including text, graphics, logos, trademarks, designs, and software, is owned by or licensed to BaliEasy.
No material may be copied, reproduced, distributed, or commercially exploited without prior written permission.
If any provision of these Terms and Conditions is found invalid or unenforceable under Indonesian law, the remaining provisions shall remain in full force and effect.
These Terms and Conditions, together with the Privacy Policy, Refund Policy, and Website Disclaimer, constitute the entire agreement between BaliEasy and the customer regarding the use of the website and services.
These Terms and Conditions are governed by the laws of the Republic of Indonesia.
Any dispute arising from these Terms or the use of BaliEasy services shall be subject to the exclusive jurisdiction of the courts of the Republic of Indonesia.
These Terms and Conditions are prepared in the English language.
If translated into another language, the English version shall prevail in the event of any inconsistency or conflict between translations.
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