PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.
Welcome to the BaliEasy website. By accessing, browsing, or using this website and our services, you agree to comply with and be bound by these Terms and Conditions, together with our Privacy Policy, Refund Policy, and Website Disclaimer, which govern BaliEasy’s relationship with you.
BaliEasy reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. Continued use of the website constitutes acceptance of any changes.
By using BaliEasy services, you consent to receive communications electronically, including via email, WhatsApp, SMS, or through our website. These communications may relate to inquiries, transactions, service updates, notifications, and legal notices.
You agree that all electronic communications provided by BaliEasy satisfy any legal requirement that such communications be in writing.
You must be 18 years of age or older to use this website and purchase any services. For applicants under 18, consent must be provided by a parent or legal guardian.
You declare and confirm that all information and documents provided to BaliEasy are true, accurate, complete, and up to date, including but not limited to:
Personal details
Passport information
Travel dates
Supporting documents
Declarations and statements
You acknowledge that any incorrect, incomplete, misleading, or outdated information may result in delays, rejection, cancellation, additional fees, refusal of entry, or legal consequences, for which BaliEasy shall not be held liable.
You further declare that:
You have no criminal record that would affect your eligibility (unless disclosed)
You will comply with Indonesian immigration laws
You will not work or engage in prohibited activities without the appropriate permit
You will notify BaliEasy of any address or status changes during the visa process
You authorize BaliEasy to act as your representative and facilitator for visa-related services, including submitting applications, supporting documents, and required information to Indonesian authorities.
You acknowledge that BaliEasy is a third-party service provider, and that visa approvals, processing times, and decisions are determined solely by Indonesian Immigration and government authorities.
BaliEasy follows the latest Indonesian immigration laws, policies, and regulations.
Once your application has commenced—after submission of required documents and successful payment—the process cannot be halted or reversed, unless otherwise stated in our Refund Policy.
BaliEasy cannot proceed with any service until all required documents and payment have been received.
After purchase, customers will receive:
Order confirmation and submission instructions
Notification when the application is submitted
Final visa document and usage instructions (if approved)
If you do not receive your documentation, contact us immediately at visa@balieasy.com or +62 813 6562 6111.
Prices are displayed in USD and IDR. Transactions within Indonesia are processed in Indonesian Rupiah.
Customers are responsible for:
Currency conversion differences
Bank fees
Payment gateway charges
You are advised to retain proof of payment in case of verification issues.
Refunds are governed strictly by our Refund Policy. In summary:
Ineligibility during verification: 95% refund
Cancellation before document submission: 95% refund
Rejection by issuing authority: 95% service fee refund (government fees non-refundable)
Refusal of entry by immigration: No refund
Refund requests must be submitted within 24 hours where applicable.
BaliEasy is not responsible for matters beyond our control, including but not limited to:
Immigration decisions
Government policy changes
Processing delays
System outages
Force majeure events
Final authority always rests with Indonesian Immigration.
While in Indonesia, it is solely your responsibility to:
Maintain legal visa status
Follow all immigration laws and regulations
Avoid overstaying your visa
Understand visa limitations and conditions
BaliEasy is not liable for penalties, fines, or consequences resulting from non-compliance.
Your personal information is handled in accordance with our Privacy Policy.
BaliEasy will not disclose application details to any third party without written consent, except where required by law or government authorities.
Before initiating a chargeback, you agree to contact BaliEasy to resolve the issue.
You agree to:
Cooperate with chargeback investigations
Provide requested documentation
Comply with payment processor terms
Fraudulent chargebacks or misuse of payment systems may result in service suspension and reporting to relevant authorities.
To the fullest extent permitted by law, BaliEasy shall not be liable for indirect, incidental, or consequential damages arising from the use of this website or services.
All website content is owned by or licensed to BaliEasy. Unauthorized reproduction or commercial use is prohibited without written consent.
If any provision is found unenforceable under Indonesian law, the remaining provisions remain valid.
These Terms and Conditions are governed by the laws of the Republic of Indonesia, and disputes fall under Indonesian court jurisdiction.
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