Molina Indonesia Visa System: Now Replaced by eVisa

The Molina Indonesia Visa System (molina.imigrasi.go.id) was the previous online platform used by Indonesian Immigration to process e-Visas, including e-VoA and visit visas. The system has now been closed permanently and replaced with the unified portal eVisa (evisa.imigrasi.go.id). This change was made to simplify visa services, integrate all application types, and improve security. Today, all official online visa submissions, payments, approvals, and extensions are processed through the eVisa system.

How to Apply for a Visa via evisa.imigrasi.go.id

Although Molina is no longer active, the entire application flow continues smoothly under the eVisa platform. Here’s the updated step-by-step:

1. Choose the Right Visa

Choose the visa that matches your travel purpose and duration, such as:

• e-VoA/VOA: 30 days + 30-day extension
  Before applying e-VOA/VOA, make sure your nationality is part of the 97 VOA-eligible countries.
• C1/211A Visit Visa: 60 days, extendable up to 180 days in total
• Business Visa, Golden Visa (5-10 years), or other categories

If you’re unsure which visa fits your situation best, read our guide to choosing the right visa to help you decide.

2. Prepare Required Documents

Typical documents include:

• Passport valid for at least 6 months
• Recent passport-style photo
• Return/onward flight ticket
• Proof of accommodation
• Additional supporting documents depending on visa type (bank statements, sponsor letter, etc.)

3. Submit Your Application

Create an account at evisa.imigrasi.go.id, then:

• Choose your visa category
• Fill in personal and travel details
• Upload required documents
• Review and confirm all information

4. Register in the Indonesia eVisa System

Once your visa receives approval, your information is automatically added to the current eVisa database. Be sure to follow all required procedures and reporting steps associated with your stay in Indonesia.

Common Issues with Visa Registration in Indonesia

Even though Indonesia’s visa process is now mostly digital, applicants still face some recurring problems. The most common issues include:

1. Website Errors and System Downtime

Applicants sometimes experience 403 errors, timeouts, or pages that won’t load when using evisa.imigrasi.go.id, especially during peak times or maintenance periods.

“I’m trying to fill out the visa application on www.evisa.imigrasi.go.id and I keep getting 403 error.” — user posting on Facebook.

Older guides that still point to molina.imigrasi.go.id also cause confusion, as that site is now permanently closed.

2. Payment Failures

Payments for e-Visas and e-VoA often fail due to:

• Insufficient funds or card limit
• Card not enabled for international online transactions
• Incorrect card details
• Technical problems with the payment gateway

Indonesia’s official FAQ advises applicants to check balance/limits, confirm the payment method is supported (Mastercard/Visa/JCB), and contact the bank or payment provider if the transaction is rejected.

3. Incomplete or Incorrect Data

Many delays and refusals come from:

• Typo in passport number, name, or date of birth
• Passport validity less than the required 6 months
• Missing documents or unclear scans (blurry photos, cut-off pages)

The official eVisa FAQ states that applications may take longer or be held if required information is incomplete or missing.

If someone submits wrong information on the electronic form, Immigration may ask them to reapply or correct it according to official guidance.

4. Photo and Document Format Problems

Applications are often flagged because of:

• Photos with non-plain backgrounds, shadows, or wrong size
• Passport scans that are cropped, dark, or partially unreadable
• Files exceeding size limits or in the wrong format

These issues can slow down approval, even if everything else is correct.

5. Choosing the Wrong Visa Type or Ineligible Scheme

Some applicants try to apply for:

• e-VoA even though their nationality is not in the eligible list
• A visit visa when they actually need a work / stay permit (ITAS/KITAS)
• Extensions when the visa type is not extendable

This leads to rejections, wasted fees, or needing to start a new application under the correct category.

6. Sponsor and Extension Complications

For visas that require a sponsor (e.g. C1/211A, KITAS, KITAP), issues often arise when:

• Sponsor data is incomplete or inconsistent
• The sponsor doesn’t respond to immigration requests
• Applicants try to handle sponsor-required visas as “tourist only” cases

Since 2025, visa extensions also require mandatory in-person biometrics (photo, fingerprints, interview) at immigration offices. Skipping this step can leave the extension invalid and lead to overstay problems.

7. Delayed Status Updates and Confusing System Records

Some travelers report:

• Long processing times without clear status updates
• e-VoA extensions processed manually at the office, but the online account still showing “overstay” or wrong expiry dates
• Emails with visas or receipts going to spam/junk folders

These system glitches can cause unnecessary stress, even when the visa is actually valid.

Tips for a Smooth Visa process

1. Double-Check All Personal Details

Make sure your passport number, full name, nationality, and date of birth are entered exactly as shown on your passport. Even small mistakes can cause rejections or long delays.

2. Use Clear, High-Quality Photos and Scans

Upload documents that are bright, sharp, and unobstructed.
Avoid shadows, reflections, or cropped edges on passport scans and ID photos.

3. Ensure Your Card Supports International Online Payments

Visa fees must be paid online through the immigration system.
Enable international transactions, check your card limit, and keep a stable internet connection during payment.

4. Apply Early

Processing times vary and the system may undergo maintenance. Applying early ensures you have enough buffer time in case of delays.

5. Confirm Your Visa Type Before Submitting

Make sure you’re applying for the correct visa category (e-VoA, C1/211A, Business Visa, Golden Visa, etc.). Wrong selections often lead to rejections or starting over.

6. Watch Your Email Inbox and Spam Folder

Approval letters, receipts, and payment confirmations are sent by email.
Sometimes they land in junk/spam folders, especially Gmail and Hotmail.

7. Keep a Copy of Everything

Save your passport scan, payment receipt, and visa approval letter.
You may need them at immigration checkpoints or during extensions.

8. Use Trusted Assistance if Needed

If you prefer not to handle the process yourself, reputable visa service providers, such as Visa BaliEasy, can assist with applications and document checks.

Need Help? Visa BaliEasy Can Simplify the Process

If you want to avoid system errors, document issues, or payment failures, Visa BaliEasy can handle the entire visa process for you. Our team checks your documents, manages submissions through the official eVisa platform, and keeps you updated until approval, making the experience faster, easier, and stress-free.

If you need help, you can chat us anytime.

Summary

The Molina Indonesia Visa System was the old platform for online visa applications, but it has now been fully shut down and replaced by the official eVisa website (evisa.imigrasi.go.id). All online visa processes, such as e-VoA, visit visas, business visas, and long-stay permits, are now handled through this updated system.

Applying online is generally simple if you choose the right visa, prepare the required documents, and follow the steps on the official eVisa website. Most issues, like website errors, payment failures, or incorrect data, can be prevented with careful preparation.

Double-check your details, use clear document scans, apply early, and make sure your payment method supports international online transactions. You can also use trusted services like Visa BaliEasy if you prefer guided assistance.