Quick Answer
There are three main immigration offices in Bali:
- Ngurah Rai Immigration Office
Covers South and West Bali, including Badung Regency areas such as Kuta, Kuta Selatan (Uluwatu, Jimbaran, Nusa Dua), and Kuta Utara (Canggu, Berawa, Pererenan, parts of Seminyak). Also handles arrivals and departures through I Gusti Ngurah Rai International Airport.
- Denpasar Immigration Office
Covers Central and East Bali, including Denpasar City (all districts), the northern parts of Badung Regency (Abiansemal, Mengwi, Petang), and surrounding regencies: Gianyar (Ubud), Tabanan, Bangli, and Klungkung.
- Singaraja Immigration Office
Covers North, West, and East Bali, including Buleleng Regency (Lovina, Singaraja, Seririt), Jembrana Regency (Negara, Medewi), and Karangasem Regency (Amed, Candidasa).
1. Ngurah Rai Immigration Office (Kantor Imigrasi Kelas I Khusus Ngurah Rai)
This is the primary immigration office serving the southern Bali area. Many foreigners use this office for visa extensions, immigration formalities, and related services.
- Current / Temporary Address (during building reconstruction): Benoa Square (2nd Floor), Jl. Bypass Ngurah Rai A Kedonganan No. 21, Jimbaran, Kec. Kuta, Badung, Bali 80361 (Google Maps)
(Because the Ngurah Rai Immigration building is under reconstruction, visa extension procedures have been relocated to this temporary venue.)
- Original / Permanent Address (pre‑reconstruction): Jl. Raya Taman Jimbaran, Kuta Selatan, Badung, Bali 80361 (Google Maps)
- Service coverage: South and West Bali, including Badung Regency areas such as Kuta, Kuta Selatan (Uluwatu, Jimbaran, Nusa Dua), and Kuta Utara (Canggu, Berawa, Pererenan, parts of Seminyak). Also handles arrivals and departures through I Gusti Ngurah Rai
- Phone / Fax: (0361) 8468395
- Hours:
- Monday-Thursday: 08.00 am-3.00 pm
- Friday: 08.00 am-3.30 pm
- Notes:
- The relocation is temporary, for reconstruction works.
- For up‑to‑date office location and operating hours, always contact before visiting.
- Services like biometrics, passport collection, and visa extension are processed at this temporary site.
2. Denpasar Immigration Office (Kantor Imigrasi Denpasar)
This office is located in the city of Denpasar and serves many visa and permit needs for foreigners residing in or near the city.
- Address: Jl. Panjaitan No.3, Sumerta Kelod, Kec. Denpasar Tim., Kota Denpasar, Bali 80234 (Google Maps)
- Service coverage: Central and East Bali, including Denpasar City (all districts), the northern parts of Badung Regency (Abiansemal, Mengwi, Petang), and surrounding regencies: Gianyar (Ubud), Tabanan, Bangli, and Klungkung.
- Phone / Fax: +62 361 227828
- Hours:
- Monday – Thursday: 08:00 am-4.00 pm
- Friday: 08.00 am-4.30 pm
- Notes:
- This office handles many local immigration services, including visa issues, residence permits, and related administrative matters.
- Be mindful of dress code and document requirements when visiting.
3. Singaraja Immigration Office (Kantor Imigrasi Singaraja)
For those in the northern parts of Bali, the Singaraja immigration office is the main service point.
- Address: Jl. Seririt – Singaraja, Pemaron, Kec. Buleleng, Kabupaten Buleleng, Bali 81119 (Google Maps)
- Service coverage: North, West, and East Bali, including Buleleng Regency (Lovina, Singaraja, Seririt), Jembrana Regency (Negara, Medewi), and Karangasem Regency (Amed, Candidasa).
- Phone / Fax: +62 362 32174
- Hours:
- Monday – Thursday: 08:00 am-4.00 pm
- Friday: 08.00 am-4.30 pm
- Notes:
- This office serves the northern Bali region’s immigration needs.
- It may have fewer foreigner‑oriented staff compared to Denpasar or Ngurah Rai, so come prepared with documents in order.
Points to Be Careful About & Tips for Visitors
- Always verify current address & hours
Because of renovations (especially at Ngurah Rai), office locations and procedures may shift. Always check the official Imigrasi website or call ahead.
- Dress code & behavior
Many immigration offices enforce modest dress: cover shoulders and knees, avoid sandals or flip‑flops, and maintain proper decorum.
- Timing matters
Arrive early in the morning, avoid public holidays and weekends (offices are usually closed), and allow buffer time for queues and document verification.
- Document completeness
Bring original passport, visa pages, copies, photographs (if needed), bank statement (last 3 months), and proof of residence. Missing documents lead to delays. You can review the full list of required files and document tips in Visa BaliEasy’s comprehensive visa extension guide
- Extensions & processing
For VOA / e‑VOA extension, you may need to extend at a local immigration office before expiry.
Because of the temporary relocation, many procedures are now handled in the Benoa Square area for southern Bali.
Frequently Asked Questions (FAQ)
Q: Is there an immigration office in Ubud?
There is no main, full‑service immigration office specifically in Ubud. Many sources state that foreigners from Ubud typically must go to the Denpasar Immigration Office for immigration services.
However, some visa agents or local consultants in Ubud advertise local assistance (filing paperwork, document vetting), but the official processing (biometric, passport stamping) still often happens at central offices.
Q: What about an immigration office in Canggu?
There is no independent immigration office based exclusively in Canggu. Residents or visitors in Canggu generally use the Ngurah Rai Immigration Office.
Q: Is there an immigration office in Uluwatu?
No official full immigration office is known in Uluwatu either. The southern Bali region (including Uluwatu, Nusa Dua, Jimbaran) usually falls under the jurisdiction of the Ngurah Rai Immigration Office.
Q: What is the Benoa Square immigration office?
Due to reconstruction of the main Ngurah Rai building, many visa extension and immigration services have been relocated to Benoa Square (2nd Floor), Jl. Bypass Ngurah Rai A Kedonganan No. 21, Jimbaran, Kec. Kuta, Badung, Bali 80361 (Google Maps).
This serves as a temporary functional site for many immigration services (filing, biometrics, passport pick‑up) while the main office is under renovation.
Why This Matters
For foreign visitors or residents in Bali, knowing which immigration office to go to, where it is, and what services are offered is crucial. Mistakes in location, timing, or document completeness can lead to frustrating delays, or worse, overstays and fines.
Why Use a Visa Assistance Service Like Visa BaliEasy?
Navigating Indonesia’s immigration system can be challenging, especially with office relocations, limited public guidance, and changing requirements.
Many travelers are unaware of updates such as the temporary relocation of Ngurah Rai Immigration to Benoa Square or the new biometric attendance rules in 2025.
Mistakes such as visiting the wrong office, missing biometric deadlines, or submitting incomplete documents can lead to delays, additional costs, or even visa overstays.
Visa BaliEasy helps travelers avoid these issues by:
- Providing up-to-date guidance on which office to visit
- Ensuring all documents are complete and correctly submitted
- Supporting you through biometric registration and follow-ups
If you prefer a smooth and efficient process without the guesswork, our team is here to assist you.
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