Indonesia Visa “Must Be Applied by Guarantor” Error: How to Fix It
If you see the message “This type of visa must be applied by guarantor” while applying for an Indonesia visa
You may still be able to bring your nanny to Bali for a family holiday even if they do not have a personal bank statement. If your nanny is not eligible for Indonesia’s Visa on Arrival (VOA), a C1 Tourist Visa may be an option, provided the planned activities are permitted under that visa. For applicants without personal financial records, an eligible guarantor may provide the required financial evidence.
Visa BaliEasy can help review your nanny’s visa application and find the most suitable solution. If a guarantor is needed and the application meets the relevant requirements, Visa BaliEasy can act as the guarantor and assist with the C1 Tourist Visa application.
This article is based on a real customer inquiry received by Visa BaliEasy. A family planning a holiday in Bali wanted to bring two nannies holding Nepalese passports, but neither had a personal bank statement because their salaries were paid in cash or through a Wage Protection System (WPS).
Below, we explain the available visa options, financial requirements, and how Visa BaliEasy can help employers facing similar situations.
The visa your nanny needs depends primarily on their passport nationality and the purpose of their visit.
Some nationalities are eligible for Indonesia’s Visa on Arrival, while others must obtain a visa before entering the country. Before choosing a visa, check our list of nationalities eligible for Indonesia’s eVOA and confirm the current eligibility for each traveller’s passport.
For example, Nepalese passport holders are not currently eligible for Indonesia’s Visa on Arrival. If your nanny holds a Nepalese passport and is accompanying your family on a holiday to Bali, a C1 Tourist Visa may be an appropriate option, subject to a review of the actual activities planned.
A C1 Tourist Visa is a visitor visa, not a work permit. Do not assume that accompanying an overseas employer or being paid outside Indonesia automatically makes childcare duties permissible. Tell our team whether your nanny will be holidaying or performing paid childcare duties, so the appropriate permission can be checked with the relevant authorities before applying.
The official C1 guidance from Jakarta Pusat Immigration lists the permitted visitor activities and restrictions, including restrictions on selling goods or services and receiving wages from individuals or companies in Indonesia.
The C1 Tourist Visa generally provides:
The visa should be arranged before departure. Immigration may request additional information depending on the applicant’s nationality and documents.
If C1 is suitable after the activity and document review, view our C1 Tourist Visa service to check the application process and current service options before proceeding.
An Indonesia C1 Tourist Visa generally requires financial evidence covering the last three months, with funds of at least USD 2,000 or the equivalent.
According to Indonesian Immigration, the bank statement may be provided under the applicant’s name or an eligible guarantor’s name for a sponsored C1 application. “Without a bank statement” in this article means without the nanny’s own personal statement; it does not mean that the financial-evidence requirement is waived.
If your nanny does not have a personal bank account because their salary is paid in cash or through a Wage Protection System (WPS), you may have other supporting documents available.
These may include:
These documents can help explain how your nanny’s travel expenses will be covered. However, they are not automatically accepted as substitutes for the official bank statement requirement.
A family member or employer covering the trip is also not automatically recognized as an immigration guarantor. To understand the difference between paying for a trip and taking formal sponsor responsibility, read our Indonesian visa sponsorship-letter guide, then ask our team which guarantor documents apply to your case.
Rather than preparing documents without knowing what immigration will accept, contact Visa BaliEasy to review your nanny’s financial documents and possible guarantor arrangements.
If necessary and eligible, Visa BaliEasy can act as the official guarantor for the C1 Tourist Visa application.
Visa BaliEasy received an inquiry from a family planning to visit Bali with two nannies holding Nepalese passports.
The family wanted to arrange the appropriate visas for both nannies. However, neither nanny had a personal bank statement because their salaries were paid in cash or through a Wage Protection System (WPS).
Since Nepalese passport holders are not currently eligible for Indonesia’s Visa on Arrival, the family needed assistance with obtaining visas before traveling.
In situations like this, Visa BaliEasy can review the available financial documents, including the employer’s financial evidence and WPS salary records, and determine the most suitable C1 visa application arrangement if the intended activities qualify.
If guarantor assistance is necessary and the application meets the relevant requirements, Visa BaliEasy can act as the guarantor for the C1 Tourist Visa application.
Employers facing similar situations can contact Visa BaliEasy directly without preparing a complete document package first. Our team will review the case and explain the available solutions. This inquiry is an example of a document-review situation, not a guarantee of visa approval.
The general documents include:
If your nanny does not have a bank statement, you do not need to determine the alternative documents yourself before reaching out. Our team can advise what to prepare after reviewing your case.
Before sending the final document package, review common mistakes that delay Bali visa applications to check passport details, scan quality, and consistency across the application.
Tell us your nanny’s passport nationality, how many people need visas, and when your family plans to travel to Bali. Mention if your nanny does not have a personal bank statement, and describe their intended activities during the trip.
Visa BaliEasy will review the available information and check the applicable visa requirements.
If financial documents are missing, our team will advise which supporting evidence or application arrangements may be available.
If an official guarantor is required and the application meets our eligibility review, Visa BaliEasy can act as the guarantor for your nanny’s C1 Tourist Visa. Our team will explain any additional documents needed before proceeding.
Once the necessary documents are ready, we can assist with preparing and submitting the application through the official Indonesian immigration system.
If additional verification or documents are requested, our team can follow up with the relevant immigration authorities.
Once the visa is approved, we will help you check the issued visa details before your family’s departure.
Visa BaliEasy assists families and employers with Indonesia tourist visa applications, including cases where accompanying nannies do not have personal bank statements.
Whether you are traveling with one nanny or multiple nannies, our team can review each applicant’s nationality, intended activities, documents, and financial arrangements.
If guarantor assistance is necessary and your case is eligible, Visa BaliEasy can become the guarantor for the C1 Tourist Visa application.
You can contact our team to discuss bringing your nanny to Bali without preparing a complete document package first. We will review the situation and explain the next steps.
Visa requirements, processing times, and service fees may change before this article is updated. Please contact Visa BaliEasy for the latest information.
If you see the message “This type of visa must be applied by guarantor” while applying for an Indonesia visa
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