Immigration’s online system is closed 27 May–1 June. Visa issuance may be delayed. Contact us for urgent matters.
Many international travelers experience an issue when paying the Bali Tourist Levy through the Love Bali Official Website because their passport name is too long for the system.
The current character limits are:
This becomes a problem for travelers with long names, multiple given names, or double family names commonly found in Europe, Latin America, the Middle East, and South Asia.
To avoid verification issues, enter your name as close as possible to your passport while staying within the system limits. Do not completely change or rearrange your identity details.
Read more: How to Pay the Bali Tourist Tax/Levy
When your passport name is too long, the safest reference is the Machine Readable Zone (MRZ).
The MRZ is the two lines of text located at the bottom of your passport biodata page. It is the internationally standardized identity format used by immigration systems worldwide.
Example of MRZ
Because airlines, immigration systems, and automated scanners rely on this format, matching your LoveBali registration to the MRZ is usually the safest approach.
Still unsure? Let BaliEasy manage help you with it → Bali Tourist Levy
Check how your name appears in the MRZ section.
Example MRZ:
P<ESP<GONZALEZ<RODRIGUEZ<<MARIA<ELIZABETH
This tells you:
Use that structure when deciding what to shorten.
Do Not Invent New Abbreviations
Avoid entries like:
These may no longer match your official identity.
If shortening is necessary, trim naturally from the end while preserving the original spelling order.
Read more: How Long Bali Tourist Levy Last
If you are unsure how to shorten your name correctly, it is better to ask for assistance before submitting the payment.
Incorrect name input may cause issues during verification or when matching your Bali Levy record with your passport details later.
BaliEasy can help ensure your details are entered correctly and avoid common submission mistakes.
Ready to pay your Bali Tourist Levy? Let BaliEasy manage help you with it → Bali Tourist Levy
If your stay permit expires during this closure period, please contact BaliEasy as soon as possible. Visa BaliEasy can help
Foreign nationals in Indonesia sometimes face unexpected medical situations that make it impossible to leave the country before their visa
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