If you see the message “This type of visa must be applied by guarantor” while applying for an Indonesia visa at evisa.imigrasi.go.id, it generally means the visa category or application route you selected requires a registered Indonesian guarantor to submit the application on your behalf. You cannot complete that application through a regular personal account.
This message does not mean your visa has been rejected. You may have selected a visa category that requires sponsorship, chosen the wrong purpose of visit, or entered an application process that must be handled through a guarantor account.
Visa BaliEasy can help identify the issue and check whether a guarantor is required. If your application is eligible and you need an Indonesian guarantor, our team can act as the guarantor and assist with the visa application.
You can contact us directly and send a screenshot of the error. Our team will review your situation and explain the next steps.
Why Does the eVisa Website Show “Must Be Applied by Guarantor”?
The Indonesian eVisa system offers different application procedures depending on the visa category, nationality, and purpose of visit.
Some visas can be applied for directly by foreign applicants, while other applications must be submitted by a registered Indonesian individual, company, or institution acting as the guarantor.
The error commonly appears when:
- You selected a visa category that requires an Indonesian guarantor.
- Your passport nationality or application route requires sponsorship.
- You are trying to apply through a personal account instead of a registered guarantor account.
- The selected purpose of visit directs you to a sponsored visa category.
- You selected a visa that does not match your intended travel activities.
Before looking for a guarantor, check whether you selected the correct visa category.
For example, some travelers looking for a simple holiday visa accidentally select an activity category associated with work or another sponsored visit purpose.
If your actual purpose is tourism, make sure you select the appropriate tourism category. However, do not choose an incorrect purpose simply to bypass the guarantor requirement.
How to Fix the “Must Be Applied by Guarantor” Error
1. Check Your Selected Visa Type
First, review the visa category selected in the eVisa application.
If you are visiting Bali for tourism, check whether you should apply for a Visa on Arrival (B1/eVOA), a C1 Tourist Visa, or another eligible visitor visa.
Not all tourist visa applications require the same submission method.
If you are unsure which tourist visa fits your trip, compare eVOA and C1 before restarting your application to check the stay limits and extension options.
2. Check Your Passport Nationality
Indonesia has different visa eligibility and application requirements depending on nationality.
Some travelers can apply for an eVOA independently, while others need a different visa before entering Indonesia.
Before switching to an eVOA application, check our eVOA eligible-nationalities guide and confirm that your passport qualifies.
For certain C1 Tourist Visa applications, a guarantor may be required.
If you are unsure which application procedure applies to your passport, contact Visa BaliEasy for an eligibility check.
3. Confirm Whether a Guarantor Is Required
If the selected visa genuinely requires sponsorship, the application must be handled through an eligible guarantor.
A guarantor may be an Indonesian individual, company, or institution that meets the applicable immigration requirements.
If you do not have an eligible guarantor, Visa BaliEasy may be able to assist.
4. Contact Visa BaliEasy for Assistance
Send our team a screenshot of the error message and briefly explain your nationality and purpose of visit.
We will review the information and determine whether:
- You selected the wrong visa category.
- You can apply independently through a different eligible route.
- Your visa requires an Indonesian guarantor.
- Visa BaliEasy can act as the guarantor for your application.
If your case is eligible, we can guide you through the correct process and assist with preparing the application.
If you have already submitted or paid for an application, let us know before starting another one.
Before resubmitting documents, review common Bali visa application mistakes to identify mismatched passport details or incomplete uploads that could cause further delays.
Which Indonesia Visas May Require a Guarantor?
Guarantor requirements depend on the visa category and application arrangement.
C1 Single Entry Tourist Visa
The C1 Tourist Visa is intended for eligible tourism and visitor activities in Indonesia.
It generally allows an initial stay of 60 days and can be extended up to a total of 180 days.
Some C1 applications can be submitted independently, while others require a registered Indonesian guarantor, depending on the applicant’s circumstances and the applicable immigration procedure.
If your C1 application shows the guarantor error, Visa BaliEasy can review your eligibility and determine whether we can submit a sponsored application on your behalf.
Visa BaliEasy services:
C6 Social, Humanitarian, and Volunteer Visa
The C6 Visa is intended for eligible social, humanitarian, and voluntary activities in Indonesia.
Applications under this category generally require an Indonesian guarantor and supporting documents related to the planned activities.
The guarantor may need to submit the application through their registered eVisa account.
Visa BaliEasy services:
D1 Multiple Entry Tourist Visa
The D1 Visa is suitable for eligible travelers who regularly visit Indonesia.
It allows multiple entries during its validity period, with an initial stay of 60 days per entry and extension options up to a maximum of 180 days per entry.
Depending on the application route and eligibility requirements, guarantor arrangements may be required.
Visa BaliEasy services:
Other categories, including certain business, family, employment, study, and sponsored visit visas, may also require a guarantor.
The correct requirements should always be checked for the specific visa category.
Which Indonesia Visas Do Not Require a Guarantor?
Not every Indonesian visa requires sponsorship.
Visa on Arrival (B1/eVOA)
Eligible travelers can generally apply for an electronic Visa on Arrival independently without an Indonesian guarantor.
The eVOA provides an initial stay of 30 days and can be extended once for another 30 days.
If you receive the guarantor error while attempting to apply for an eVOA, double-check your selected purpose of visit and visa category. You may have entered a different application route.
Visa BaliEasy services:
Remote Worker KITAS (E33G)
The E33G Remote Worker KITAS is another example of a visa that does not require an Indonesian guarantor.
It is intended for eligible foreign nationals who work remotely for a company established outside Indonesia.
Applicants must meet the relevant employment, income, and documentation requirements.
Visa BaliEasy service:
For E33G extension assistance, contact Visa BaliEasy to review the applicable procedure.
What Is an Indonesian Visa Guarantor?
An Indonesian visa guarantor, or Penjamin, is an eligible Indonesian individual or organization that accepts legal responsibilities for the foreign national during their stay.
Under Indonesia’s Immigration Law No. 6 of 2011, a guarantor is responsible for the foreign national’s presence and activities while in Indonesia. The official Immigration explanation of guarantor responsibilities provides further background.
Depending on the visa category, guarantors may include:
- An Indonesian citizen acting as an eligible individual guarantor.
- An Indonesian company or registered business entity.
- An educational institution or authorized organization.
- A visa agency operating through an eligible Indonesian legal entity.
A guarantor generally needs an appropriate account in the Indonesian eVisa system to submit sponsored visa applications.
Important: Someone paying for your trip does not automatically become your official immigration guarantor. Financial sponsorship and immigration guarantor responsibilities are not necessarily the same.
What Is a Letter of Guarantee?
A Letter of Guarantee is a formal document confirming that the guarantor accepts the relevant responsibilities for a foreign national’s stay in Indonesia.
For visa categories requiring a guarantor, the application may include a guarantee letter, sponsor identification, and other supporting documents.
However, having a signed Letter of Guarantee does not automatically mean you can submit a guarantor-required visa through your personal eVisa account. The correct application route and registered guarantor account may still be necessary.
Visa BaliEasy already has a separate guide explaining the document requirements and the responsibilities of a guarantor.
Read our detailed article: Letter of Guarantee for Indonesia Visa: Requirements, Sample, and How to Get It.
Can Visa BaliEasy Act as Your Visa Guarantor?
Yes. Visa BaliEasy can provide guarantor assistance for eligible Indonesian visa applications through its registered Indonesian legal entity.
If your application requires a guarantor, our team can review your nationality, visa category, travel purpose, and supporting documents.
If the application meets the applicable requirements and passes our review, Visa BaliEasy can act as the guarantor and assist with submitting your application through the appropriate immigration process.
Our service may include:
- Visa eligibility and document review.
- Determining the appropriate visa category.
- Preparing the required guarantor documents.
- Submitting the visa application through the appropriate account.
- Monitoring the application status.
- Following up with immigration if additional documents or clarification are requested.
Guarantor assistance does not guarantee visa approval. Final decisions remain with Indonesian Immigration.
Get Help with the Indonesia Visa Guarantor Error
If the eVisa website shows “This type of visa must be applied by guarantor”, you do not need to figure out the entire guarantor registration process yourself.
Contact Visa BaliEasy and send us a screenshot of the message.
Our team will check your visa type and nationality, explain why the message appears, and advise the appropriate next steps.
If your application requires a guarantor and your case is eligible, Visa BaliEasy can provide the necessary guarantor assistance.
You can contact us first without preparing a complete document package. We will request further details through WhatsApp or email if needed.
Visa requirements, guarantor eligibility, processing times, and service fees may change before this article is updated. Please contact Visa BaliEasy to confirm the latest information for your situation.

