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Bali Visa FAQs

General Visa Questions

Do I need a visa to visit Bali (Indonesia)?

Most foreign travelers do need a visa to enter Indonesia​.

Indonesia has three main entry options:

  • Visa-Free Entry: Citizens of a small number of countries (mainly ASEAN nations and a few others) can enter visa-free for 30 days (not extendable). This is strictly for tourism and you must exit within 30 days.
  • Visa on Arrival (VOA): 90+ nationalities are eligible for a 30-day Visa on Arrival (can be obtained at Bali’s airport). The VOA can be extended once for an additional 30 days.
  • Visa in Advance: If you are not eligible for VOA or you plan to stay longer than 30–60 days, you should apply for an appropriate visa before you arrive (e.g. a 60-day tourist visa, business visa, or other visa types). We can help determine the right visa for your stay.

Only a handful of nationalities can enter Indonesia visa-free. ASEAN citizens (Singapore, Malaysia, Philippines, Thailand, Vietnam, Brunei, Laos, Myanmar, Cambodia) enjoy 30-day visa-free visits​.

A few other places like Hong Kong, Macao, Timor Leste, and Colombia also have visa exemption for short tourist visits​. Visa-free entry cannot be extended beyond 30 days​.

If you are not from one of these exempt countries, you must obtain a visa (VOA or other visa) to visit Indonesia.

Indonesia offers several visa options depending on your purpose and length of stay​:

  • Visa on Arrival (B): 30-day tourist/visitor visa issued at the airport (or as an e-VOA online). Eligible for most travelers; can be extended once to total 60 days.
  • Single-Entry Visit Visa (B211A – Tourist or Social Visa): 60-day visa obtained in advance (often called a Tourist Visa 211A). It’s extendable up to 4 times (30 days each), allowing a max stay of 180 days in Indonesia​. Requires an Indonesian sponsor (which we provide).
  • Business Visit Visa (Single-Entry, index B211B or “C2”): 60-day visa for attending business meetings, conferences, etc. in Indonesia (no paid work). It can also be extended up to 180 days total. Requires a local sponsor (provided via BaliEasy).
  • Multiple-Entry Visit Visa (D212, “D1/D2”): 1-year visa allowing multiple entries. Each visit can be up to 60 days​. Commonly used for frequent business travelers; a new multiple-entry tourist visa is also available for non-business visitors. (Note: Multiple-entry business visas generally cannot be extended per visit – you must leave by 60 days and re-enter, whereas the multiple-entry tourist visa may allow onshore extensions.)
  • Temporary Residence Permit (ITAS or KITAS): Long-term visa/permit for stays longer than 180 days. Examples include Remote Worker ITAS (Digital Nomad Visa), Retirement ITAS, Investor ITAS, or work visas. Validity ranges from 6 months to 2 years depending on type, and many are renewable.
  • Permanent Residence Permit (ITAP): For those eligible to reside permanently (e.g. after holding ITAS for 5 consecutive years, or marriage to an Indonesian, etc.)​. Valid 5 years at a time.

You have a few options if you want to stay longer than 30 days:

  • Extend your 30-day VOA: If you entered on a Visa on Arrival, you can extend it once for an extra 30 days (total ~60 days). The extension must be applied for before the first 30 days expire.
  • Get a 60-day Tourist Visa (B211A) before arrival: This visa allows an initial 60-day stay without needing to extend at 30 days. Plus, you can extend it in-country (up to 4x, 30 days each) for a maximum stay of 180 days. This is ideal if you know you’ll want 2–6 months in Indonesia.
  • Long-Term Visas: If you plan to stay beyond 180 days, consider a long-term visa like a Remote Worker ITAS (1 year) or other ITAS categories. These require more documentation but allow you to live in Bali long-term without doing periodic visa runs.
  • Exit and Re-enter: Without a long-term visa, another way to stay longer is to leave Indonesia briefly and come back on a new visa. For example, some visitors do a “visa run” to a nearby country and then return to Indonesia on a fresh VOA or new visit visa. (Keep in mind there’s no guarantee of re-entry without a valid visa, so it’s safer to arrange a proper extended visa in advance.)

The VOA is a 30-day visa you can obtain when you land in Indonesia (or online in advance as an e-VOA). It’s mainly for short tourist visits or business meetings and can be extended once to total 60 days. The B211A single-entry tourist visa (sometimes called a “social/cultural visa”) is a 60-day visa obtained before you travel. Key differences:

  • Duration: VOA = 30 days (extendable to 60 days once)​. B211A = 60 days initial (extendable up to 180 days).
  • Entries: VOA is single-entry (if you leave, it’s used up). B211A is also single-entry; if you exit, you need a new visa to return. For multiple trips, consider a multiple-entry visa.
  • Eligibility: VOA is available to citizens of ~90 countries on arrival​. B211A is required for nationalities not eligible for VOA​, and optional for anyone who wants a longer stay or to have a visa arranged ahead of time.
  • Purpose: Both cover tourism and general visit activities. The B211A can also cover certain other purposes (social, cultural exchanges, non-paid business visits) under the same visa class. Both do not allow employment in Indonesia.
  • Application: VOA can be done at the airport by paying a fee and showing your passport and onward ticket. B211A must be applied online (we handle the process for you before you arrive).

No paid employment is allowed on tourist visas or VOAs. These visas are for tourism and casual business visits (meetings, conferences, etc.) only​. You cannot legally work for an Indonesian company or earn income in Indonesia on a VOA or tourist visa. If you’re coming for business meetings or scouting opportunities, a business visa is more appropriate, but even that does not permit actual employment or direct business operations​.

What about remote work? Working remotely for a foreign employer while you are in Bali on a tourist visa is a grey area. Technically, since you’re not employed by an Indonesian entity, it’s not “working in Indonesia” in the legal sense. Many digital nomads do this on tourist visas, but it’s not officially recognized. If you plan to reside in Bali and work remotely long-term, we recommend the new Remote Worker Visa (Digital Nomad ITAS), which is specifically designed for that purpose and provides peace of mind about your status.

Overstaying your visa is taken very seriously. You will be **fined **approximately IDR 1,000,000 per day of overstay (around $70 USD per day)​. If you overstay only a day or two, you can pay the fine at the airport on departure. However, overstaying more than 60 days is a criminal offense – you risk detention, deportation, and even being blacklisted from re-entry​. In extreme cases (especially for long overstays or abusing the visa terms), authorities can impose prison time or heavy fines up to IDR 500 million​. It’s always safer to extend your visa or leave on time.

If you realize you need more time, contact us before your visa expires so we can assist with a legal extension or advise your options.

Purchasing a SIM card upon arrival at Ngurah Rai International Airport in Bali can provide immediate connectivity; however, travelers often face queues ranging from 1 to 1.5 hours, leading to potential delays. Additionally, SIM card prices at the airport are typically higher than those found in eSIM online store Bali.

For instance, Telkomsel eSIMs at the airport range from IDR 250,000 to IDR 1,250,000, depending on the data package selected.

Tourist Visas (e-VOA, B211A)

What is the Electronic Visa on Arrival (e-VOA) and how do I get one?

The Electronic Visa on Arrival (e-VOA) is the online version of the 30-day Visa on Arrival. Instead of waiting to apply at the airport, eligible travelers can apply and pay for a VOA online before travel​. This produces an electronic visa approval that you present on arrival. To get an e-VOA through Visa BaliEasy:

  • Check Eligibility: e-VOA is available to citizens of the same countries that qualify for the normal VOA (around 90 nationalities). We can help verify if your nationality is eligible. (You can also check the official Immigration list).
  • Online Application: You’ll provide a scan of your passport (with 6+ months validity), travel details, and make a payment online. BaliEasy’s platform (powered by SPUN) will guide you through this.
  • Approval Time: e-VOAs are usually approved very quickly (1–3 working days), often within 24 hours. You’ll receive a digital visa document.
  • Entry to Indonesia: Upon arrival in Bali, skip the VOA on-site queue and go straight to immigration. Show your e-VOA printout (or QR code) and passport. They will stamp you in for 30 days. Benefits: The e-VOA saves time at the airport and ensures your entry permission is sorted before you travel. Keep in mind it still only allows 30 days per entry (extendable once).

Travelers from most countries in North America, Europe, Oceania, and many in Asia are eligible for VOA and e-VOA. This includes USA, Canada, UK, EU countries, Australia, New Zealand, India, Japan, South Korea, China, and many more. In total, over 90 countries are on the eligible list​. Notable exceptions (countries not eligible for VOA) include many in Africa and the Middle East, as well as a few in Asia like Pakistan, Bangladesh, Sri Lanka – visitors from these places must apply for a different visa (such as B211A) before traveling. If you’re unsure, Visa BaliEasy can confirm your eligibility and assist with the appropriate visa if VOA is not available for your nationality.

The e-VOA allows an initial stay of 30 days in Indonesia. Yes, it can be extended once for an additional 30 days (giving you a total of up to 60 days)​. The extension is not automatic – you must apply for it before your first 30 days are up. Visa BaliEasy can handle the VOA extension for you as a service:

If you got your VOA online (e-VOA) originally, the extension application can also be done online through the system. We’ll guide you through the process on our platform.

If you obtained your VOA on arrival at the airport, the extension process will involve an in-person step. Indonesian Immigration will require you to visit an office for biometric processing (fingerprint/photo) and to submit your physical passport during the extension processing. (BaliEasy will coordinate this and let you know when to drop off and pick up your passport.)

Timing: We recommend starting the extension process about 7–14 days before your initial 30 days end. Standard VOA extension takes about 10–14 days to process, so don’t leave it until the last minute.

Remember, after one extension (60 days total), no further extension is possible on a VOA. You would need to exit Indonesia when the 60 days are up.

The B211A Tourist Visa is a type of visit visa that allows a longer initial stay (60 days) in Indonesia for tourism or social visits. It’s often just called a “211” or “60-day tourist visa.” Key points:

  • You must apply for it before arriving (it’s not issued on arrival). We will arrange this for you through Indonesia’s online visa system, complete with the required local sponsorship.
  • It’s single-entry, meaning once you enter Indonesia and use it, if you leave the country, the visa is considered finished (even if time remains). You cannot re-use it to enter again.
  • The visa is valid for 60 days on arrival. Unlike the VOA, you don’t have to do anything at 30 days – you’re allowed the full 60-day stay upfront.
  • It is extendable: You can extend a B211A visa up to 4 times, 30 days per extension​. This allows a maximum stay of 180 days continuously. Each extension requires a formal application to Immigration (which we handle).
  • It requires an Indonesian sponsor (a person or company) to sponsor your visit. When you apply through Visa BaliEasy, we provide the necessary sponsorship and paperwork, so you don’t need to find your own sponsor.
  • This visa is very useful for travelers who want to stay 2–6 months without leaving Indonesia. It’s also the visa required for certain nationalities who can’t use the VOA.

A B211A single-entry tourist visa can be extended up to 4 times. Each extension grants an additional 30 days of stay. Here’s how it works:

  • Initial stay: 60 days on entry.
  • 1st Extension: +30 days (day 61–90).
  • 2nd Extension: +30 days (day 91–120).
  • 3rd Extension: +30 days (day 121–150).
  • 4th Extension: +30 days (day 151–180). This adds up to a maximum of 180 days (around 6 months) total. After the final extension, you must leave Indonesia (or switch to a different visa or ITAS if eligible).

Extension Process: Each extension application is submitted to the local Immigration Office before your current stay period expires. We handle the paperwork and scheduling:

  • You will need to provide your passport to process each extension (Immigration will stamp the new stay permit in it). BaliEasy will coordinate passport drop-off and pickup at our Bali office, making it as convenient as possible.
  • We recommend starting each extension about 7–10 days before your current period ends. Processing usually takes about a week.
  • You do not need to exit the country; you can remain in Bali/Indonesia while the extension is in process (your stay is legal as long as the application is lodged before your current visa expires).
  • Each extension has a government fee (similar to the initial visa fee). BaliEasy will inform you of the timeline and handle the details, so you can just focus on enjoying Bali.

Yes. Indonesian regulations require a local sponsor (an Indonesian citizen or entity) for single-entry visit visas like the B211A. The sponsor essentially vouches for the purpose of your visit. Visa BaliEasy provides a reputable local sponsor for your application, so you don’t have to find one yourself. We will prepare the necessary sponsor letter and documentation as part of your visa package. This is all included when you apply through our platform, making the process seamless for you.

It depends on your travel plans and nationality:

  • Use Visa on Arrival (VOA/e-VOA) if you plan to stay 30 days or less, or up to 60 days with a simple extension, and you’re from a VOA-eligible country. It’s quick and easy for short trips. Example: A one-month holiday in Bali can be covered by a VOA + extension.
  • Get the 60-day Tourist Visa (B211A) if you plan to stay longer than 1 month (e.g. 2–6 months), or if your nationality doesn’t allow VOA. It saves you from having to do a visa run after 60 days. Example: If you want to spend 3 or 4 months in Bali, the 211A visa is the best fit (with extensions).
  • Another consideration is entry flexibility: Both VOA and B211A are single-entry. If you think you’ll travel in and out of Indonesia multiple times in a short period, neither of those can be reused after exit. In that case, you might consider a Multiple-Entry Tourist Visa (see next question).
  • Cost & Convenience: The VOA has a lower upfront cost (government fee on arrival) and no pre-approval needed if you get it at the airport, but you’ll need to spend time extending at immigration if staying 2 months. The 211A visa requires applying in advance (with a sponsor’s help) and a bit more paperwork, but it gives you 60 days straight and the ability to extend further without leaving.

If unsure, our recommendation: For up to 30 days, VOA is fine. For anything more, the 60-day visa is worth it. And of course, we’re happy to advise based on your specific plans.

Yes, Indonesia recently introduced a Multiple-Entry Tourist Visa (sometimes referred to by code D212). This visa is valid for 1 year and lets you enter Indonesia multiple times during that year without needing to apply for a new visa each trip. Key points:

  • Duration per visit: Each entry allows a stay up to 60 days at a time.
    Extensions: Uniquely, the multiple-entry tourist visa can be extended in-country (twice, 60 days each) if you want to stay up to 180 days continuously on a particular visit (similar to the single-entry visa). If you don’t extend, you must leave by 60 days, but you could return again later since the visa is still valid for a year.
  • Who is it for: It’s ideal for frequent visitors or those who want flexibility. For example, if you plan to visit Bali multiple times in a year (surf trips, recurring business in Bali, etc.), or stay long periods with breaks in between, this visa is very convenient.
  • Application: You must apply before arrival (it’s a pre-approved visa like the 211A, but multi-entry). It also requires a sponsor (which we provide).
    Note: Citizens of countries like Sri Lanka, Pakistan, and Bangladesh are currently not eligible for this visa (similar restriction as other visit visas). We will guide you to alternative options if you are from these countries.
  • Considerations: The 1-year tourist visa involves higher fees and processing time (10–14 days) than a single-entry visa, so it’s only worth it if you truly intend to make multiple trips or an extended stay. For a one-time 2-6 month stay, a single-entry 211A visa is usually sufficient.

If you have a single-entry visa (VOA or B211A), no – once you leave Indonesia, that visa is used up and cannot be reused to enter again. Even if you had days remaining, a single-entry visa is void after exit. You would need to obtain a new visa or VOA to come back.

For example, if you have a B211A 60-day visa and you exit Indonesia on day 30, you can’t come back on that same visa; you’d need a new visa or other entry permit for the return trip.

If you need the flexibility to come and go, consider a multiple-entry visa. With a Multiple-Entry Tourist Visa (1-year) or a Multiple-Entry Business Visa, you can leave and re-enter multiple times during the visa’s validity. Just remember each entry on those visas has its own stay limit (usually 60 days per visit). So in summary:

  • Single-entry visas (VOA, e-VOA, B211A tourist, single-entry business): One entry only. Exit = visa finished.
  • Multiple-entry visas: Multiple entries allowed during validity, but each stay has a maximum duration (and in the case of the tourist version, can be extended if needed).

Visa Extensions

Can I extend my Visa on Arrival (VOA) to stay longer in Bali?

Yes, a 30-day Visa on Arrival can be extended once for an additional 30 days​. This applies whether you got the visa at the airport or as an e-VOA online. Key points for extending a VOA:

  • Duration: The extension grants you another 30 days, giving a total stay of up to 60 days from your initial arrival.
  • When to Extend: Start the extension process about a week or two before your initial 30 days are up. Don’t wait until the last minute; the process takes several days.
  • How to Extend: If you used BaliEasy’s service, we will handle the extension for you. If you did it on your own: you can apply at the local Immigration Office in Bali (Denpasar or Jimbaran offices) by submitting your passport, a form, and paying the extension fee. Using an agent like BaliEasy simplifies this, as we do the paperwork and queue for you.
  • Important: If your original VOA was issued on arrival (physical visa), you will need to visit the immigration office for fingerprints & photo as part of the extension. BaliEasy will schedule an appointment for you. If your original was an e-VOA, this step might be skipped since you gave data online, but local immigration can still call you in if needed.
  • After Extension: You’ll receive a stamp or sticker in your passport showing the new stay expiry date (60 days from initial entry). No further extension beyond that is possible for a VOA.

Process to Extend a VOA:

  1. Contact BaliEasy or Immigration: Let us know you want to extend, ideally ~2 weeks before expiry. We’ll gather a copy of your passport and visa details to prepare the paperwork.
  2. Submit Passport: You will have to hand over your passport during the extension process (Immigration keeps it until extension is done). We will submit it on your behalf and provide a receipt.
  3. Biometrics (if required): If you got your VOA at the airport, you’ll be scheduled for a short visit to the Immigration Office for fingerprinting and a photo. This is quick, and we’ll accompany/guide you. If you had an e-VOA, often they reuse that data, but sometimes they may still request your presence – we’ll inform you.
  4. Processing Time: Standard processing is about 7–10 business days at Immigration. In practice it can be as fast as 5 days or up to 2 weeks if backlogged. We’ll keep you updated. There is an express option (3-4 days) at additional cost if you’re in a rush.
  5. Collect Passport: Once extended, we pick up your passport with the new stamp showing your extension. We’ll notify you to return your passport to you, now with the extended stay permission. You’re all set for another 30 days.
  • While your passport is with Immigration, you should not plan any international travel. You also must stay in Indonesia until the process is done (you can’t leave without your passport obviously).
  • Timeline: Don’t worry if the process takes longer and goes past your original visa expiry date – as long as your extension application is in process, you are allowed to stay. Just keep the receipt of submission with you. But apply on time so you’re not overstaying.

Yes, absolutely – the 60-day single-entry tourist visa is meant to be extendable. You can extend it up to 4 times, each by 30 days, allowing a total of up to 180 days in Indonesia​. The extension process for the B211A is similar to the VOA extension, but with a few differences:

  • Number of Extensions: Up to 4 (to reach 180 days total). In some cases Immigration offices have allowed two extensions of 60 days each instead – but the result is the same total time. We’ll go by the current practice at the time of your stay.
  • Process: Very similar to VOA extension: submit passport, our agent files paperwork, possibly a biometrics visit (if you hadn’t done one already). Often for the first extension of a B211A, you might not need to go for biometrics because you likely did fingerprints when the visa was first issued abroad. But rules vary, and by the third or fourth extension, Immigration may ask to see you for an interview just to confirm your purpose (especially if you’re staying the full 6 months).
  • Timing: Again, start the extension process at least a week before your current allowed stay ends. We typically begin about 10 days prior.
  • No Leaving During Process: Same as others, you must remain in Indonesia until your passport is returned with the new extension.
  • Sequential Extensions: You don’t have to decide all at once. You can extend one month at a time. Some people might do just one extension (90 days total) then leave; others go month-to-month up to 180 days.
  • Final Limit: After the final extension (180 days), you must leave Indonesia. If you want to return, you’ll need a new visa or use VOA if eligible. Consecutive back-to-back 211A visas without leaving are generally not allowed (you can’t extend beyond 180 days continuously on a visit visa). In summary: extending a B211A is routine and we handle it commonly. It’s a great way to enjoy a longer stay without doing visa runs.

Typically, a visa extension (whether VOA or B211A) takes around 1 to 2 weeks to be processed by the Immigration Office once submitted. We often see about 7-10 days as the norm. However, processing times can vary based on:

  • Immigration Workload: Busy periods (peak tourist season) can push it closer to 14 days. Off-peak might be done in under a week.
  • Type of Visa: No huge difference, but sometimes B211A extensions might be scrutinized slightly more, especially after multiple extensions, which could add a couple of days.
  • Express Service: There are unofficial “fast-track” fees for quicker processing. With those, it can be done in ~3-5 days. BaliEasy can arrange expedited processing if you need your passport back urgently (additional charges apply).
  • Holidays: Indonesian public holidays and office closures (like around Eid or Christmas/New Year) can slow things down. Keep that in mind when timing your extension. We will advise you of the current processing times when you’re applying. It’s always best to apply early to give a cushion. And yes – during the processing, your current stay permit remains valid even if your original visa end date passes, as long as the extension is in progress.

Aim to start your extension about 14 days (2 weeks) before your visa expires. At absolute minimum, 7 days prior is workable. Here’s why earlier is better:

  • It gives time to handle any unexpected delays or if Immigration is busy.
  • If something is missing or additional info is needed, we have time to sort it out.
  • Peace of mind – you’re not in a last-minute panic or risking an overstay. For VOA: come to us around day 15-20 of your initial 30 days. For B211A: around day 50 of your 60 days for the first extension, and similarly every 30-day block thereafter (e.g. by day 80 for the next, etc.). If you’re on a multi-entry tourist visa and want to extend that particular stay, same timeline (though recall multi-entry business visas cannot be extended).

Important: You cannot apply too early either – Immigration usually won’t accept an extension request more than 30 days before expiry. 10-14 days prior is a sweet spot.

In short:

Tourist 1-year multi-entry: Extension possible, similar to single-entry extension rules.

Business 1-year multi-entry: No extension in country, must do a visa run.

  • For a Multiple-Entry Tourist Visa (1-year): Yes, you are allowed to extend each stay twice (for 60 extra days each) without leaving. This means if you enter on a tourist multiple-entry visa, you could potentially stay up to 180 days straight by extending, just like the single-entry visa. However, doing so will use up those extension opportunities for that particular entry. Once you exit, the clock resets for the next entry (which again by default would be 60 days max unless you extend again during that entry). Keep in mind each extension is the same process as other visas (passport submission, etc.). Also note, the extension fee for the tourist multi-entry is basically the same as getting a new visa (since effectively you’re paying for another 60-day period), so some people choose to just leave and re-enter if convenient. But the option is there if you don’t want to travel.
  • For a Multiple-Entry Business Visa (1-year): No, you cannot extend in-country. You are required to depart by 60 days and then re-enter for a fresh 60 days if needed. The business multi-entry visa explicitly does not permit extension of stay; the expectation is you’ll exit and return. If you needed to stay longer continuously on business, you’d have to consider other visa options as discussed (or possibly convert to an ITAS with a sponsor if things change).

If you’re coming up against the maximum duration of your visa and still want to stay, you have a few options:

  • Exit & Reapply: The common approach is to leave Indonesia briefly and apply for a new visa (or use VOA) to come back. For example, after 180 days on a B211A visa, you could fly to Singapore or Kuala Lumpur, spend a few days, and return on a new visa. We can arrange a fresh B211A while you’re out of the country, so you re-enter with another 60-day visa. Important: There’s no official rule against back-to-back visas, but immigration officers may question serial long stays. It’s wise to have a justification (e.g. tourism, visiting friends, etc.) and ensure you respected all rules on the previous stay.
  • Switch to an ITAS: If you realize you want to stay long-term continuously, it might be time to consider a Temporary Stay Permit (ITAS). Depending on your situation, you could switch to a spousal KITAS (if married to an Indonesian), investor KITAS (if you start a company or invest), retirement KITAS (if eligible by age), or even the remote worker KITAS. Some of these can be applied for onshore (there’s a process called “change of status” from a visit visa to ITAS), which we can assist with. It saves you from leaving, but it involves significant paperwork and fees.
  • Overstay (Not Recommended): We include this only as a warning – do not just overstay thinking you’ll pay fines later. A day or two with fines is one thing, but longer overstays can get you in serious trouble​. It’s far better to plan properly or seek an appropriate visa.
  • Consult with us: Visa regulations can change. Always check with BaliEasy as you approach your limit; there might be new policies or solutions. For instance, during Covid times, special emergency extensions were allowed. In normal times, you have to either leave or change your visa status.

Bottom line: don’t push your luck beyond what’s allowed. We’re here to help you find a legal way to extend your Bali stay if you wish to.

If you have submitted an extension application to Immigration before your current visa/stay permit expires, you are in legal status even if the expiration date passes during processing. Immigration will issue an “In Process” receipt when we submit your extension. So:

  • As long as we lodged your extension on time, you will not be considered overstaying, even if your passport technically doesn’t have the new stamp yet. You can show the receipt or proof of application if needed.
  • However, you must wait in Indonesia for the outcome. You can’t leave the country while your passport is with Immigration. If an emergency occurs and you must travel, you’d have to cancel the extension request to get your passport back (and likely forego the extension).
  • Typically, we aim to get the extension finalized within a week or so of the expiry so there’s minimal gap. If there’s a delay and you go a few days over, it’s okay with the receipt. Keep a copy of any documents we give you acknowledging the extension in process.
  • Always apply before expiration. If you were to apply late (after expiry), then you’re already on an overstay which is problematic. We cannot submit extensions for visas that have already lapsed.

Business & Commercial Visas (C2, D2)

What is a Single-Entry Business Visa (C2) for Indonesia?

The Single-Entry Business Visa (often annotated as index 211B or sometimes referred to as C2 type) is a 60-day visit visa intended for business-related travel in Indonesia. Despite the name “business visa,” it does not permit you to work for an Indonesian company or earn local income. Instead, it’s meant for activities like:

  • Attending business meetings or negotiations
  • Exploring business opportunities or investments
  • Visiting conferences, seminars, or workshops
  • Supervising overseas projects, or meeting Indonesian partners
  • Other short-term commercial activities that do not involve employment in Indonesia

This visa is single-entry (like the tourist 211A). It’s valid for 60 days on arrival and can be extended up to 180 days total (with 30-day extensions, up to 4 times, similar process as the tourist visa). It requires an Indonesian sponsor – usually this would be the company inviting you or a visa agent. When you apply through BaliEasy, we arrange the necessary sponsorship through our partners. The processing time is typically 7–10 working days, and we offer an expedited service (~3-5 days) if you need it faster.

On a business visa, you are allowed to engage in business-related but non-lucrative activities. For example:

  • Meetings & Networking: You can attend meetings with clients, suppliers, or partners. You can network, do site visits, and discuss business deals.
  • Conferences & Training: It’s fine to attend conferences, trade shows, seminars, or workshops. You can also undergo training or give training as a representative of a foreign company (as long as you’re not being employed by an Indonesian entity for it).
  • Negotiations & Contracts: You can negotiate contracts, explore investment opportunities, or oversee the setup of a business.
  • Fact-Finding: Market research, feasibility studies, or scoping out opportunities are permitted.

What’s not allowed is any form of gainful employment or direct hands-on work that would typically require an Indonesian work permit. For instance:

  • You cannot take up a job at an Indonesian company (that requires a work ITAS).
  • You cannot receive a salary from an Indonesian source while on this visa.
  • You shouldn’t engage in day-to-day operations of a local business as a worker or manager (beyond high-level oversight as a foreign stakeholder).

Think of it this way: the business visa lets you visit Indonesia for business purposes, but you must remain on the payroll of and working on behalf of a company abroad. It’s a visa for business visits, not employment. If you need to actually work and earn in Indonesia, you would need a different status (like a Work ITAS or an Investor ITAS if you own the business).

You can stay up to 60 days initially on a single-entry business visa. Yes, it can be extended similarly to the tourist visa:

  • You may extend it two times (each extension gives 60 more days) – actually the rules allow up to 4 extensions of 30 days each for visit visas​, but in practice business visit visas typically use 60-day increments. To avoid confusion, BaliEasy handles extensions in 60-day blocks where possible, so generally you can get up to 180 days total.
  • The extension process is done through the Immigration Office in Indonesia and requires your passport during processing (we’ll manage the logistics and sponsoring paperwork for extensions as well).
  • Important: While the visa can be extended to lengthen a continuous stay, it remains single-entry. If you leave Indonesia before or in between extensions, the visa can’t be used again and the remaining time is forfeited.
  • If you know from the start you might need more than 60 days in one go, it’s best to mention that when applying. We might apply directly for a 60-day period and plan the extensions accordingly. Always start extensions at least 1–2 weeks before your current allowed stay ends.

Yes. A business visa application must include a local sponsor/invitation letter. Typically, an Indonesian company or organization acts as the sponsor by formally inviting you for business purposes. If you are dealing with an Indonesian company, they can sponsor your visa. However, if you don’t have a direct local host, Visa BaliEasy will provide the necessary sponsorship through our network. We’ll prepare an official sponsor letter on behalf of a licensed Indonesian business entity stating the purpose of your visit (e.g. attending meetings, exploring investment). This sponsorship is included in our service – you just need to give us the basic info on what business activities you plan, and we handle the rest. So, either way, a sponsor is required, but you don’t need to worry about it; we’ll ensure that requirement is covered.

The Multiple-Entry Business Visa is a visa that remains valid for one year and lets you travel in and out of Indonesia freely for business purposes. It’s often referred to as a “D2” visa in the new classification. Here’s what it entails:

  • Validity: 1 year from date of issue. During this year, you can enter Indonesia multiple times without getting a new visa each trip.
  • Stay per Visit: Each entry allows a maximum stay of 60 days at a time. After 60 days, you must leave and re-enter if you wish to stay longer, since extensions are generally not permitted on multiple-entry business visas (you reset the 60-day clock by leaving and coming back).
  • Purpose: Same allowed activities as the single-entry business visa – meetings, negotiations, attending events, etc. It’s for business visits, not employment.
  • Advantages: It’s very convenient for someone who needs to visit Indonesia frequently. You don’t have to apply for a new visa for each trip, saving time. For example, if you have quarterly meetings in Jakarta/Bali, a one-year multiple-entry visa covers all those trips.
  • Application: You must apply before your first trip. It requires a sponsor as well (which we provide if needed). Processing takes a bit longer (~10-14 days) and the cost is higher than a single-entry visa due to the longer validity.
  • Important Note: Unlike the multiple-entry tourist visa, the multiple-entry business visa does not allow extension of a single stay beyond 60 days. The regulation for business visitors expects you to depart by or before day 60 and then come back on a new entry if needed. So you cannot “extend” without leaving the country on this visa type.

If you anticipate needing to stay more than 60 days at a time on a business trip, then a multiple-entry visa might not be suitable – a single-entry visa (with extensions) or converting to an ITAS might be better. However, if your trips are short and repeated, the multiple-entry visa is ideal.

Generally, no – a multiple-entry business visa does not allow in-country extensions for a given entry. The visa itself is valid for a year, but the catch is you must exit every 60 days. Think of it as a 60-day cap per visit. If you want to stay longer continuously, this visa isn’t designed for that (the single-entry visa is). In practice:

  • After ~60 days in Indonesia on a multiple-entry business visa, you are expected to depart. You can then immediately or later re-enter Indonesia for another stay of up to 60 days, as long as your 1-year visa is still valid.
  • The assumption is business travelers on this visa will have periodic trips home or elsewhere, so they built in the 60-day visit limit with no extension. Immigration will not extend it; you reset your stay by exiting and re-entering.
  • There are rare scenarios where someone might try to request an extension due to extraordinary circumstances, but this is not standard and would require significant justification to Immigration (and success is not guaranteed). Plan on no extension as the rule.
  • If you realize you actually need to be in Indonesia continuously for longer than 60 days for business, consider switching to a single-entry business visa (if you haven’t applied yet) or talk to us about other options like a Business ITAS or Investor ITAS depending on your situation.

This is a great question because the terminology can be confusing. A business visa (either single or multiple entry) is a short-term visit visa – it allows you to conduct business meetings and related activities as a visitor. A work permit/ITAS (often called a KITAS) is a long-term residency permit that allows employment in Indonesia.

  • Business Visa (B211B or D212): Valid for days or months, not meant for employment. You remain employed by your foreign company. No Indonesian taxes or payroll, no long-term stay rights beyond the visa’s terms.
  • Work ITAS (KITAS): Usually sponsored by an Indonesian employer who has hired you. It gives you the right to live in Indonesia and work in a specific position (e.g. you get a KITAS to work as a manager for PT. XYZ in Bali). Work ITAS are typically 6 or 12 months, renewable, and involve a more complex process (including obtaining a work permit approval, called a RPTKA/TELEX, and paying an expat employment fee).
  • In short: If you are just visiting for business, get a business visa. If you are actually going to be working/living in Indonesia, you need a work ITAS.
  • Example: Coming to Bali for a 2-week conference = business visa. Moving to Bali to take a job at a resort = work KITAS.
  • One other category: Investor KITAS – if you are investing in or starting a company in Indonesia, you might qualify for an Investor ITAS (which is a type of KITAS that allows you to manage your company but without drawing a local salary; it bypasses some of the requirements of a regular work permit if you’re an investor). This is a long-term visa too, not just a visit visa.
  • Always be clear on this: using a business visit visa to actually work and earn money in Indonesia is illegal and can get you deported or worse. Visa BaliEasy can help with whichever route you need, but we’ll make sure you’re on the correct visa for your purpose.

The standard processing time for both single-entry and multiple-entry business visas is about 7–10 working days once we have all your documents. This is the time Immigration typically takes to issue the visa approval. We also offer an express service for single-entry business visas, which can speed up processing to roughly 3–5 days. Multiple-entry visas are not always available for expedited processing due to additional approvals required, so it’s best to apply for those well in advance (2+ weeks before travel if possible). Remember to also factor in any time needed to gather documents (passport scan, etc.) and sponsor letters – if you apply through BaliEasy, we handle the sponsor part immediately to not cause delays.

We’ll update you via the SPUN dashboard on your application’s progress and let you know as soon as the visa is approved (you’ll get an e-Visa that you can print out).

Long-Term & Retirement Visas (ITAS, Remote Worker, Retirement)

What is the Remote Worker Visa (Digital Nomad Visa) for Indonesia?

Indonesia has introduced a Remote Worker ITAS (sometimes dubbed the Digital Nomad Visa) to attract foreign remote professionals. This is essentially a form of Temporary Stay Permit (ITAS) that allows you to live in Indonesia for 1 year at a time while working remotely for a company or clients outside of Indonesia. Key features:

  • Duration: 1 year ITAS (limited stay permit), which can be renewed annually if you continue to meet the requirements.
  • Purpose: It’s for digital nomads, freelancers, or employees of foreign companies who want to reside in Bali/Indonesia and work remotely (online) without earning income from Indonesia. You’re not allowed to take a local job on this visa.
  • No Indonesian Taxes on foreign income: One big incentive of this visa is you can legally stay in Indonesia and not be subject to local taxation on your overseas income (as long as you’re officially on this non-work ITAS and not earning locally).
  • Requirements: To qualify, you must show that you’re genuinely a remote worker with sufficient income:
    • Proof of Income: Currently, you need to prove an annual income of at least USD $60,000 (or equivalent) from abroad. This could be via pay stubs, bank statements, or a letter from your company. Essentially ~ $5,000 per month income minimum.
    • Employment/Business Proof: You should provide an employment contract or letter from a foreign employer, OR documentation of your own overseas business/freelance work. This demonstrates you have a job outside Indonesia.
    • Other Documents: A valid passport (with plenty of validity), a CV and perhaps proof of qualifications, and typically a police clearance certificate from your home country might be required in some cases (this can depend on current regulations).
  • Application: Because this is an ITAS, the process is more involved than a tourist visa. There will be an initial visa approval and then once you arrive, conversion to an ITAS card/e-ITAS. BaliEasy will assist you through the entire process, including sponsorship by a licensed Indonesian entity. Expect around 4–5 weeks processing for the remote worker visa from application to issuance (so plan ahead).
  • The Remote Worker Visa is a great option if you want to base yourself in Bali for an extended period without doing pesky visa runs, and you meet the income criteria. It essentially gives you legal residency status for a year at a time as a non-working resident.

To be eligible for the remote worker (digital nomad) visa, you must:

  • Be employed or self-employed outside Indonesia. You’ll need to prove you have a job or business that is not in Indonesia (e.g. a foreign employment contract, or documents showing you own a company abroad, or client contracts if freelance).
  • Meet the income threshold. As mentioned, you must show earnings of at least $60,000 USD per year (approximately $5k/month) from that employment/business. Indonesian authorities want to ensure you can support yourself comfortably while living here.
  • Have a clean background. You may be asked for a police clearance certificate from your country to show no serious criminal record.
    Passport validity: Ideally 18+ months validity on your passport, because for a 1-year ITAS they usually want the passport valid at least 6 months beyond the permit end date.
  • Health Insurance: It’s recommended (and increasingly required) to have health insurance coverage while on an ITAS. Some visas mandate proof of health insurance; for remote ITAS it’s wise to have a travel or health insurance policy covering your stay.
  • Sponsor: You will need an Indonesian sponsor (which can be a visa agency or company – BaliEasy will arrange this). The sponsor basically is an entity that submits the application on your behalf and is responsible for you. If you meet these, then it’s a matter of preparing the documents and application. We will guide you through compiling everything needed. Once approved, you’ll get a visa to enter Indonesia and then convert it to the ITAS. After that, you can live in Bali and work online with peace of mind.

The remote worker visa (digital nomad ITAS) is valid for 1 year upon issuance. You can extend/renew it annually as long as you continue to meet the requirements (still have qualifying income, etc.). Many expats in Indonesia renew their ITAS each year; typically, a Temporary Stay Permit (ITAS) can be extended up to a total of 5 years of continuous stay, at which point one could be eligible for an ITAP (permanent residency) if desired. So yes, you can treat this as a renewable visa:

  • Near the end of the 1-year validity, you would apply for an extension for another year. This involves updated paperwork (e.g. updated proof of income, new sponsor letter) but you won’t have to leave Indonesia; it can be done in country.
  • Each renewal usually requires paying the government fees again for the new ITAS period and doing a report to immigration (BaliEasy can assist with each renewal process).
  • If you decide not to renew, you’d have to cancel the ITAS and leave when it expires. So essentially, you can keep living in Bali on this visa year after year if nothing changes in your remote work situation and Indonesia continues the program.

No. The remote worker visa is specifically for people working remotely for foreign companies/clients. You are not allowed to take up local employment in Indonesia under this visa. If you get a job offer in Indonesia, you would need to switch to a sponsored Work KITAS instead. The idea of the digital nomad visa is that you bring your own foreign income and do not compete in the local job market. While residing in Bali on this visa, you also shouldn’t be invoicing Indonesian companies or earning Indonesian-source income. If your circumstances change (say you start a business in Indonesia or take a local role), you’ll need the appropriate visa/permit for that. The remote ITAS basically grants residency without local work rights. Breaking those rules (like secretly working locally) could lead to revocation of the visa or other penalties. When in doubt, ask us and we’ll advise on the proper visa for your plans.

Indonesia offers a special visa for retirees who wish to spend their golden years in Bali or other parts of Indonesia. Commonly called the Retirement KITAS, it is a form of Temporary Stay Permit (ITAS) specifically for foreigners aged 55 and above. Key points about the retirement visa:

  • Age Requirement: You must be 55 years or older to qualify.
  • Validity: It’s issued for 1 year at a time and can be renewed annually. After 5 consecutive years on a Retirement KITAS, you could be eligible for a Permanent Stay (ITAP) if you choose.
  • No Work Clause: You cannot work in Indonesia on a retirement visa. It’s purely to live and spend time here. You must agree not to engage in any employment or business activities.
  • Financial Proof: You need to show you have sufficient funds to support yourself. Currently the rule is showing a pension or income of at least USD $1,500 per month (or a lump sum of $18,000 in a bank account) to ensure you can afford living in Indonesia.
  • Insurance: You must have health and life insurance coverage during your stay.
  • Accommodation: You are required to rent accommodation in Indonesia for at least 1 year (lease agreement in your name). This shows you have a place to live. Buying property isn’t a requirement (and has separate rules), but a rental is mandatory.
  • Local Hire: Interestingly, one rule is that as a retiree, you must employ at least one Indonesian (e.g. a domestic helper or driver) after you get your KITAS. This is to ensure you’re contributing to the local economy. In practice, many retirees hire a maid, gardener, or driver – which satisfies this condition.
  • Sponsor: You’ll need a tourism-related Indonesian agency as a sponsor (individuals cannot sponsor a retirement visa). BaliEasy will arrange sponsorship through our licensed partner to submit your application.

The retirement visa is a popular option since Bali is such a desirable retirement destination. It allows you to live year-round in Bali with relatively minimal hassle, given you meet the criteria. We’ll help compile your application, including the above requirements, to ensure a smooth process.

To summarize the Retirement KITAS requirements in a checklist:

  • Age: 55+ years old. (Must show passport for proof of age.)
  • No Work: Agreement not to work in Indonesia (you’ll sign a statement, and any evidence of work can void the visa).
  • Financial Proof: Show a pension or income of at least $1,500 USD per month, OR a bank account with at least $18,000 USD balance. This could be pension statements, bank statements, etc.
  • Insurance: Have health insurance (and usually life insurance) coverage valid in Indonesia. You’ll need policy documents as proof.
  • Accommodation: Proof of a 12-month rental in Indonesia. Typically a signed lease for a house/villa or apartment, or a letter from a landlord, covering a minimum of one year. (If you haven’t secured a place yet, this can be arranged with a rental agent – we can advise).
  • Hire Local Help: Willingness to employ an Indonesian domestic helper (housekeeper, etc.). Usually proof is shown after the KITAS is issued, but you may need to state this intent.
  • Passport validity: At least 18 months validity on your passport (since you’ll be applying for a 1-year permit, immigration prefers passport expiry well beyond that).
  • Sponsor: Use an authorized visa agent/tour company as sponsor. (We handle this by acting as or providing the required sponsor.) If you can tick all those boxes, you’re likely eligible. We will help you with each requirement – for instance, we can prepare the official sponsor letter, advise on obtaining insurance, and even connect you with services to hire staff.

Once everything is in order, we’ll submit your application to immigration. Processing takes around 4-5 weeks. After approval, you’ll receive a visa to enter and then we’ll finalize the ITAS. Then – congratulations – you can enjoy life in Bali as a retiree!

The retirement KITAS is initially valid for 1 year. You can extend it annually without leaving Indonesia. In fact, it’s designed to be renewed each year as long as you still meet the criteria (and obviously remain over 55, which is given!). Many people stay on back-to-back retirement KITAS for multiple years. After 5 consecutive years on any ITAS (including retirement), you become eligible to apply for an ITAP (permanent residency) which is valid for 5 years at a time​– but applying for ITAP is optional. If you’re happy renewing the KITAS each year, you can continue doing so. Each year you’ll need to:

  • Provide updated documents (like an updated lease if you moved or renewed your rental, updated insurance policy, etc.).
  • Pay the renewal fees (government KITAS fee and agent processing fee).
  • The extension process is done at the local immigration office. We will handle the paperwork for you each time. Usually you start the renewal process about 4-6 weeks before the current one expires. So yes, think of the retirement visa as renewable indefinitely, unless Indonesia changes the policy or you switch to another status. Many expat retirees in Bali have been happily renewing their retirement KITAS for 10+ years.

No, the retirement visa strictly prohibits any form of work. You cannot take up employment, and you also cannot formally run a business in Indonesia on this visa. You are meant to be genuinely retired. If you do want to start a business or invest, you would need to change to a different visa type (like an Investor KITAS or Work KITAS depending on your role). Retirees are allowed to do non-income-generating activities – for example, you can volunteer (unpaid) or join community organizations, etc., but you cannot earn money. Indonesian Immigration can check on retirees to ensure they aren’t secretly employed. It’s best to abide by the rules – if you have a project or job you want to undertake in Indonesia, talk to us about the proper visa for that scenario. The retirement KITAS is meant for those financially self-sufficient and not seeking work.

An Investor KITAS (ITAS) is a temporary stay permit for foreigners who invest a substantial amount in an Indonesian company. It’s aimed at entrepreneurs and investors who either own shares in an Indonesian company (PT PMA) or start their own company in Indonesia. There are two main routes:

  • Investor ITAS (2-year) – If you invest at least IDR 10 billion (around USD $670,000) in a company, you can get an Investor ITAS valid for 2 years. This typically applies if you’re a shareholder or part-owner of an established company in Indonesia. It allows you to stay and oversee your investment. A big advantage of an Investor ITAS is that unlike a regular work KITAS, you don’t need a separate work permit (RPTKA) and you’re exempt from paying the foreign worker monthly tax, as long as you’re listed as a company director or commissioner of that company.
  • Investor ITAS by Establishing a Company (5-year) – If you set up a new company (PT PMA) in Indonesia as a founder, you can qualify for an Investor ITAS that’s often granted for 5 years. This is sometimes referred to with visa code E28B. Essentially, by creating and investing in a new company, you earn the right to reside in Indonesia to run that business. The capital requirements for establishing a foreign-owned company in Indonesia also involve significant investment (minimum authorized capital is also in the billions of rupiah range, part of which must be paid-up).
  • Requirements: Besides the capital investment, you’ll need to be listed officially in the company structure (as a shareholder/executive). You’ll submit company documents like the Deed of Establishment, Business License (NIB), and proof of investment.
  • Usage: The Investor KITAS allows you to manage and operate your company in Indonesia. It effectively acts similar to a work permit for the investor, but with fewer bureaucratic hurdles and fees after the initial setup. You can engage in business activities related to your company, stay long-term, and travel in and out freely.
  • Restriction: The company must remain compliant (pay taxes, file reports) and your shares must be maintained. If you cease to be an investor in the company, your visa would be canceled. In summary, the Investor Visa is perfect for those who are putting significant funds into Indonesia – whether to start a business or invest in one – and want to live in Bali to oversee their venture.

Visa BaliEasy can facilitate Investor KITAS applications, coordinating with legal partners to ensure your company setup and visa processing go hand in hand.

Many people fall in love with Bali and want to stay indefinitely. Achieving permanent residency or a long-term life in Bali typically involves one of a few paths:

  • Maintain consecutive ITAS visas – e.g. keep renewing a work, investor, or retirement KITAS every year. After 5 years of continuous ITAS, you can apply for an ITAP (Permanent Stay Permit) which is valid for 5 years at a time​. ITAP is as close to “permanent residency” as it gets in Indonesia. It’s often granted to retirees after 5 years, or to those married to Indonesians, etc.
  • Marry an Indonesian citizen – Spousal KITAS/ITAP route. If you marry an Indonesian, you can get a KITAS sponsored by your Indonesian spouse, and after 2 years of marriage you can apply for ITAP. This grants long-term stay and eventually even eligibility for citizenship after many years.
  • Invest or start a business – As discussed, Investor KITAS (and eventually ITAP) allows long-term stay. Also, if you invest extremely large amounts or contribute greatly, there are occasionally special permits or citizenship by presidential decree, but those are rare.
  • Second Home Visa – Indonesia recently introduced a “Second Home” visa for five or ten years for those who deposit a certain amount of money (around IDR 2 billion) in an Indonesian bank. This is aimed at wealthy foreigners (and not widely used yet, but it is an option if you have the means, essentially buying a long stay).
  • Citizenship – This is not usually on the table for most, as Indonesia does not allow dual citizenship. To become Indonesian you’d have to give up your original citizenship, which most people don’t want to do. Instead, obtaining the ITAP is the goal for long-term residency without full citizenship.

For most expats, the practical route is to start with the appropriate ITAS (work, retire, investor, etc.) and keep renewing, then transition to ITAP when eligible. Visa BaliEasy can support you through these stages, though ITAP and citizenship matters are usually handled with legal assistance due to their complexity. The good news is, Indonesia does provide a pathway to stay permanently if you fit one of the categories above and are willing to invest time and resources.

Application Process & Support

How do I apply for an Indonesian visa through Visa BaliEasy?

Applying with Visa BaliEasy is a streamlined online process. Here’s how it works:

  1. Choose Your Visa: First, identify which visa suits your needs (tourist e-VOA, 60-day tourist visa, business visa, etc.). If unsure, contact us and we’ll advise. You can also browse the visa options on our website/dashboard.
  2. Online Application Form: You’ll fill out a simple application form on our platform (powered by SPUN). This includes your personal details (passport info, etc.) and trip details (intended dates, purpose).
  3. Upload Documents: Our system will prompt you to upload required documents (passport scan, photo, etc. – see the Documents section of this FAQ for specifics). The upload is secure and encrypted​.
  4. Payment: Pay for the visa service through our secure online checkout. We accept major credit cards and other payment methods. If you have any issue with payment (card errors, etc.), we can assist or provide alternate methods.
  5. Processing: Once we have your application, our team reviews everything to ensure it’s complete. We then submit it to Indonesian Immigration on your behalf (using our local sponsorship when required). You can track the progress of your application via the SPUN dashboard.
  6. E-Visa Delivery: When your visa is approved, you’ll receive an electronic visa (usually a PDF document). We’ll notify you by email and through the dashboard. You can download your e-Visa directly. This is the document you will present when traveling to Indonesia.
  7. Travel & Support: Print out the e-visa (or have it readily available on your device) for your trip. When you arrive in Bali, immigration officers will scan it and stamp your passport with the entry permit. Throughout the process, our support team is available if you have questions. And even after you arrive, if you need to extend or have any visa-related questions, we continue to assist you.

In summary, you do not need to visit any embassy or mail your passport. Everything is done online for your convenience. Visa BaliEasy’s platform is designed as a one-stop solution so you can get your visa with minimal fuss.

For the visas we handle (tourist, business, etc.), you do NOT need to visit an embassy. Indonesia has an electronic visa system, so the entire process can be completed online and the visa issued digitally. Visa BaliEasy leverages that system on your behalf. This means:

  • No trips to an embassy or consulate for interviews or visa stamps in advance.
  • No need to send your physical passport anywhere prior to travel.

The only exception might be certain complex visas (like some work visas or if you’re in a country without online system access) – but in general, Indonesian visit visas are now online. We will let you know if for some reason your case requires an embassy process (very rare, perhaps if you reside in a country with additional requirements). 99% of our clients get their visa by email and just fly to Bali directly.

If you’re curious, Indonesia’s e-visa portal “Molina” is what issues the official visa​, and we interface with that so you don’t have to. So sit back and apply from your home – we’ve got it covered digitally!

It depends on the type of visa, but here are typical processing times once we submit your application to immigration:

  • Electronic VOA: ~ 1-3 business days. Often within 24 hours.
  • Tourist Visa B211A: ~ 5-10 business days (about 1 to 2 weeks). We often see approvals in a week or less, but it can take up to 10 days.
  • Business Visa (Single Entry): ~ 7-10 business days, similar to tourist visa. An express option (~3-5 days) is available for an extra fee.
  • Multiple-Entry Visas: ~ 10-15 business days (they involve additional clearances).
  • Long-Term ITAS (Remote/Retirement): ~ 20-30 business days for the initial approval, and another week or two for the ITAS issuance steps. Total about 4-6 weeks. These estimates can vary with workload at immigration. We always strive to get things done as fast as possible. The clock starts once we have all your documents and payment. We’ll keep you informed at each stage.

On our dashboard, you’ll see statuses like “Documents verified,” “Submitted to Immigration on [date],” “Visa Approved,” etc. If you have a tight timeline, let us know – we can sometimes expedite or prioritize internally.

We understand travel plans can be last-minute and will do our best to accommodate.

We recommend applying at least 2 weeks before your flight for most short-term visas. This gives enough buffer for processing and any unexpected delays. Ideal timelines:

  • Tourist/Business Visa: Apply 2-4 weeks before your trip. Many people even apply a month ahead for peace of mind. But if you’re in a rush, 7-10 days before can work (we might use express service if cutting it close).
    e-VOA: You can apply for an e-VOA just a few days before travel, since it’s quick. However, doing it a week or two ahead doesn’t hurt.
  • Long-term ITAS (Remote/Retirement): Start the process 6-8 weeks in advance if possible. These involve more steps.
  • Visa Extensions: If you’re already in Bali and extending, reach out about 2 weeks before expiry as discussed in Extensions section. The main thing is to not wait until the last minute. If your flight is tomorrow, it’s too late to get a B211A visa, for example. In that case you’d have to come on VOA. But if you know you need a certain visa, earlier is always better.

Also note some visas have a window – e.g. once a visa is issued, you typically must enter Indonesia within 90 days (for most visit visas) or it expires. So don’t apply too far out (not 6 months early), because you’ll need to travel within 3 months of issuance for the visa to be valid. We can advise on timing if you’re unsure.

Many Indonesian visas do require an Indonesian sponsor. For example:

  • The 60-day tourist visa (B211A) needs an Indonesian individual or company to sponsor the visit.
  • Business visas need a sponsoring company or organization in Indonesia.
  • Long-term ITAS visas require a sponsoring entity (could be an employer, an agent for retirement, etc.).

Yes, Visa BaliEasy provides the sponsorship for all visas that require it, as part of our service. We partner with licensed entities in Indonesia that act as the formal sponsor for our clients’ visa applications. When you apply through us, you don’t need to find your own sponsor or worry about invitation letters – we handle those documents behind the scenes​.

The process will be seamless from your perspective: you’ll just fill in your info and we attach the sponsor letter from our side when submitting to immigration. So to answer plainly: you do need a sponsor, but we will be your sponsor. This is included in the service. (For transparency, in your application you might see a sponsor name listed – that’s our partner who is officially sponsoring you.)

Generally, initial visa applications must be made from outside Indonesia. If you are already in Indonesia on a certain visa or permit, you usually cannot apply for a new different visa without leaving. Some clarifications:

  • If you’re on visa-free entry or VOA currently: You cannot extend beyond 60 days except via the extension. To get a 60-day visa, you would need to leave and apply (or we apply while you’re out) for the B211A, then re-enter on that visa.
  • On a B211A wanting another B211A: Same idea – after max extensions, you have to depart and get a new visa from outside.
  • On a tourist visa wanting to switch to ITAS: It is possible to convert certain visas to an ITAS from within Indonesia (called an “onshore change of status”). For example, if you find a job, an employer can sponsor a conversion to a Work KITAS without you leaving; or if you decide to retire in the middle of a stay, we could attempt to process a retirement KITAS onshore. These processes can be a bit complex and sometimes require approval from Jakarta. We can assist case-by-case, but it’s not as straightforward as the normal route.
  • Emergency situations: If something like COVID lockdowns happen (borders closing), Immigration has in the past provided onshore extensions or new permits to accommodate travelers. Those are special cases.

In summary, plan visas such that you obtain the right visa before coming to Indonesia. If you’re already here and realize you need a different visa, likely you’ll have to make a quick trip out to reset. Always ask our team – we can advise if any onshore option is available for your specific scenario at the time.

Yes, our platform allows you to manage applications for other travelers, such as family members or friends. You can essentially be the coordinator:

  • Create one account in our system and start an application. For each person, you will fill in their individual details and upload their documents.
  • You can add multiple visa services to your “cart” and check out once for all of them. For instance, apply for your visa, your spouse’s visa, and your child’s visa together.
  • Uploading documents for others: Absolutely – you will just need to have their documents (passport scan, photo, etc.) ready to upload. Our system will prompt you for each person’s files. It’s fine if it’s all coming from your account.
  • We often have one person (like a parent or an assistant) handling the process for a group. Just double-check all data you enter is correct for each individual to avoid any mistakes on the visa.
  • All communication for those applications will come to the account holder (you). So you’ll be responsible for passing the visa PDF to each traveler when approved, etc.

In short, you can create new applications for others and help upload their required documents. We designed it to be user-friendly for group applications. If you run into any confusion, our support can also assist or even create a group invoice for you manually.

If you forget your password, you can easily reset it:

  • On the login page, click “Forgot Password”.
  • Enter the email address you used for your account.
  • Our system will send you a password reset link via email. Click that link and follow the prompts to set a new password.
  • After resetting, you can log in with your email and new password. If you don’t see the reset email, check your spam folder. The email will come from our platform (SPUN Global).

In case you no longer have access to the email you registered with, contact our support and we can help verify your identity and assist in recovering the account. Your data is safe – even our staff can’t see your password; we can only trigger a reset for you. You can change your password any time in your profile settings as well.

If your card payment isn’t going through or you encounter a glitch at checkout, don’t worry – here are a few steps:

  • Double-check that all card details (number, expiration, CVV) are entered correctly and that your card is enabled for international/online transactions.
  • If you have 3-D Secure (OTP verification by your bank), ensure you complete that step during payment.
  • Try a different card if possible. Sometimes certain cards might be blocked by the payment gateway.
  • Our platform accepts multiple payment methods. If card fails, you might try an alternative (if available in your country) such as PayPal or a bank transfer option (we can provide Indonesian bank details for a transfer, or services like Wise).
  • If it’s clearly a technical issue on our side (e.g. website error), reach out to us. We can perhaps send you a direct payment link or invoice.
  • Do not worry: Your application data will be saved in the system even if payment didn’t go through, so you won’t need to re-enter everything. We can reactivate that pending application once payment is resolved. Our support team deals with payment issues regularly and will help identify what’s wrong. It might be something as simple as your bank flagging an overseas transaction (so you might need to authorize it with your bank and try again). We’ll ensure your application gets submitted. In worst case, we can even arrange payment upon arrival at our office for certain services – but usually it can be sorted online.

Absolutely! We understand Indonesia’s visa options can be confusing. If you’re unsure what visa is best for your situation or whether you meet the requirements, just reach out to us. Our team will provide personalized guidance:

  • Describe your travel scenario (e.g. “I want to spend 3 months in Bali surfing” or “I have meetings in Jakarta for 10 days, and might return a couple times this year” or “I’m 60 and thinking about retiring in Bali”).
  • We will explain which visa types fit that plan, and the pros/cons or requirements of each.
  • We’ll also ask about your nationality to confirm what you’re eligible for (since that affects whether you can do VOA or need a visa beforehand).
  • If there are eligibility criteria (like income for remote visa, age for retirement, etc.), we’ll go through them with you to see if you qualify.
  • Our goal is to match you to the simplest, most cost-effective visa that covers your needs. We won’t try to upsell you something unnecessary. For example, if you only need 30 days, we might say just do VOA at the airport and even provide guidance for that, rather than pushing a paid service.
  • If you do decide to use our service, we’ll then assist with the application process from start to finish as detailed above. Think of us as your visa consultants. There is no such thing as a dumb question – visa rules are complex, and we handle them every day, so let us clarify them for you. It’s part of our support to ensure you feel confident and informed before applying.

Definitely! We pride ourselves on having real, friendly support staff to assist you. If at any point you want to speak to a person:

  • Live Chat: Our website has a live chat feature (during business hours) where you can chat with a support agent in real-time.
  • Phone/WhatsApp: We have a customer support phone line and WhatsApp number. You can call or message us. (Check our Contact page for the number).
  • Email: You can always email our support (we aim to respond quickly, typically within a few hours on weekdays).
  • In Person: If you’re already in Bali, you’re welcome to visit our office for face-to-face assistance. We’re located in Denpasar (address on our site). Many customers drop off passports for extensions or just stop by to say hello and get advice.

We understand that sometimes you just need to hear a voice or get clarification beyond what an FAQ or form can provide. Our team is here to guide you, reassure you, and resolve any problems. Whether it’s a quick question or a detailed concern, don’t hesitate to reach out.

Visa BaliEasy is a tech-enabled service, but with a human touch – you’ll never be left alone in a confusing bureaucracy; we’re with you every step of the way.

All Indonesian visas we process are issued electronically. Once approved, you will receive your e-Visa as a PDF document. We deliver it to you in a couple of ways:

  • Email: We will send the visa PDF to the email address you provided. Check for an email with an attachment (and check spam if you don’t see it by the expected time).
  • Dashboard Download: You can also download the visa by logging into the Visa BaliEasy platform. In your application status, once approved, a “Download Visa” link or button will appear. That lets you directly save the PDF. The e-visa PDF contains a QR code and details of your visa. Print out at least one copy to carry with you when traveling. Although it’s electronic, Indonesian immigration likes to see a paper copy upon entry (and it’s handy to have one in case immigration’s system needs to scan the QR). You can also keep a digital copy on your phone or laptop as backup.

When you arrive at the airport in Bali, you’ll show your passport and the e-visa printout at the immigration counter; they will stamp your passport with an entry stamp that references your e-visa. For extensions or ITAS, similar process – you’ll either get a new pdf or an extension sticker in your passport. We will give clear instructions when sending the visa (“Please print this and carry it with your passport.”).

If you have any trouble accessing the file, let us know and we can resend or even WhatsApp it to you.

Document Requirements

What documents do I need to apply for a tourist or business visa?

The exact documents vary by visa type, but generally you should prepare:

  • Passport Copy: A clear scan of the biographical data page of your passport (the page with your photo). The passport must be valid for at least 6 months beyond your planned entry date (for some visas 12+ months validity is preferred). It should also have blank pages for stamping.
  • Passport Photo: A recent passport-style photograph of you, against a white or neutral background. Many visas require a digital photo (JPEG) with certain specifications (e.g. 4×6 cm with white background). We’ll provide guidelines. Typically the photo should show your full face, no glasses or headwear (unless for religious reasons).
  • Travel Details: You might need to provide your flight itinerary or ticket showing your entry and exit. Immigration wants proof of onward travel for tourist/VOA. With our applications, we often just ask for your expected travel dates and possibly flight info. It’s good to have a return ticket or onward ticket booked.
  • Proof of Funds: For tourist visas, officially they might ask for evidence you can support your stay (e.g. bank statement with at least $2000). In practice, this is not always requested for every application, especially if using an agent sponsor. But be prepared to show it at immigration on arrival in rare cases. If you have it, it’s good to upload a bank statement or pay stub just in case.
  • Sponsor Letter: This is needed but provided by us. (If you have your own sponsor, they’d need to give a letter and ID, but since we sponsor, we handle it).
  • Insurance (Travel/Health): For short visits, this is not mandatory but strongly recommended. For longer visa applications, having travel medical insurance is often required. We suggest everyone traveling to Bali get travel insurance (in fact our platform can help arrange it if needed).
  • Additional for Business Visa: You may need a letter from your company or an invitation letter from an Indonesian business partner (but if you don’t have one, our sponsor letter covers the invitation). Sometimes a business card and brief description of your visit purpose is asked.
  • Additional for Specific Cases: Certain nationalities have extra requirements (e.g. citizens of Pakistan, Sri Lanka, Bangladesh often must apply with a local Indonesian guarantor and sometimes a police clearance from home). We will inform you individually if any special docs are needed for your nationality.

In summary, basic passport, photo, and itinerary are the main things for tourist/business visas. We’ll provide you a checklist when you apply. Our system (SPUN) also lists required documents for each visa type so you know exactly what to upload.

For the initial visa application, no, you do not submit your physical passport.

Everything is done with scans and electronically. Keep your passport safe with you – we just need the copy for processing. When your e-visa is issued, you will carry your original passport when you travel to Indonesia and present it to get stamped.

However, there are scenarios where we will need your original passport while in Indonesia:

  • Visa Extensions: To extend a visa (VOA or B211A) at the immigration office, we must submit your actual passport for them to put the extension stamp in it. So during an extension process, you’ll hand over the passport to us temporarily.
  • ITAS Conversion: If you’re converting a visa to an ITAS (residence permit) or collecting an ITAS card, the immigration will need your original passport for stamping or verification at some stage.
  • Onshore Applications: In rare cases where a new visa is issued onshore, your passport is used in the process.

In all these cases, we arrange to collect your passport and always provide official receipts. We treat your original passport with the utmost care and return it promptly once the procedure is done. It’s common in Indonesia that agents handle passports for extensions – our service center in Bali deals with this daily.

For any initial e-visa application (tourist/business), rest assured, you do not have to mail your passport anywhere. Just bring it with you when you fly to Bali!

While travel insurance is not a strict visa requirement for short visits, it’s highly recommended. During the pandemic era, Indonesia at one point required health insurance with COVID coverage for entry. As of now (2025), having travel medical insurance is strongly advised but not always checked for tourist visas. For long-term visas (like retirement or some digital nomad visas), proof of insurance is required.

Here’s our advice:

Short Tourist Trips: Get a travel insurance policy that covers medical emergencies, trip interruptions, etc. Immigration might not ask to see it, but if something happens (e.g., you get sick or have an accident while in Bali), you’ll be very glad to have it. Some airlines also require proof of insurance depending on transit rules.

Visa Applications: We typically do not need an insurance certificate to process a VOA or 60-day visa. However, for the retirement visa, you must show both health and life insurance. For the remote worker ITAS, it’s not explicitly mandated yet, but likely will be encouraged/required, so we suggest obtaining one.

In summary, travel insurance isn’t a paperwork requirement for the visa itself (except retirement), but for your safety and to meet any evolving entry checks, it’s wise to have.

Visa BaliEasy can recommend insurance providers that meet Indonesian entry guidelines (we even have partners to get you covered easily).

These long-term visas have more extensive document lists:

Remote Worker (Digital Nomad) Visa requirements:

  • Passport: Valid 18+ months, scan of info page.
  • Photo: Passport-sized photo with white background.
  • Proof of Employment: e.g. a letter from your foreign employer stating your position, remote work status, and monthly salary; or proof of business ownership (company registration, etc.) if freelance.
  • Proof of Income: Bank statements for last 3-6 months or pay slips demonstrating at least $60k annual income. A letter from employer confirming your salary can also help.
  • Curriculum Vitae: A CV or resume detailing your work history (sometimes requested for ITAS applications).
  • Academic/Professional Certificates: Not always required, but any degrees or professional certs you have can be attached to strengthen your profile.
  • Police Clearance: A police background check from your country (issued within last 6 months). This is sometimes asked for ITAS processes to ensure no criminal record.
  • Insurance: Proof of health insurance covering your stay.
  • Sponsor Letter: Provided by BaliEasy’s partner (we will arrange this, you just fill a form).

Retirement Visa requirements:

  • Passport: Valid 18+ months, info page scan.
  • Photo: Passport photo, white background.
  • Proof of Age: Your passport showing DOB is usually enough (needs to show age 55+).
  • Proof of Funds: Documents showing pension or savings (e.g. bank statement with $18,000 or monthly pension statements totalling $1,500/month).
  • Insurance: Proof of health and life insurance policies.
  • Housing Arrangement: A copy of a 1-year rental contract/lease agreement in Indonesia. If not in English, a translation may be needed. If you haven’t rented yet, you might get a letter of intent from a landlord or use an agent to secure one.
  • Employment of Local: A statement letter (we help draft) that you will employ at least one Indonesian (domestic helper) upon receiving the KITAS.
  • Marriage Certificate (if applicable): If you’re applying with a spouse (both wanting retirement KITAS), you may need to show you’re married because only one of you needs to show the financials if considered one household.
  • Sponsor Letter: We provide via a travel bureau or tour company since only authorized agents can sponsor retirement visas.

BaliEasy will assist in translating any documents to Indonesian if required and ensure all documents meet immigration’s format. We know it’s a lot of paperwork, but we’ll walk you through it step by step. Usually, gathering these documents is the hardest part for the applicant – once we have them, the rest is on us to process.

Yes, as mentioned earlier, you should have:

At least 6 months passport validity for any entry into Indonesia. Some visas (particularly long-term ones) prefer even longer validity (12-18 months) since they don’t want your passport expiring while your permit is active. For example, to issue a 2-year Investor KITAS, immigration may insist on a passport valid 30 months or more.

Blank pages: You need at least two blank visa pages in your passport for the entry/exit stamps. For an ITAS, a sticker might take up a whole page as well.
If your passport is nearing expiry or low on pages, renew it before applying for the visa to avoid any complications. It’s much easier to handle that first.

Note: If you renew your passport after getting a visa, the visa doesn’t transfer automatically – you’d have to carry the old passport with the visa along with the new passport when traveling. Try to avoid this by using a passport with sufficient validity for the duration of your stay.

In short, check your passport’s expiration date now. If it’s under 6 months from your planned travel dates, get a new one before applying. It’s a strict rule – airlines may deny boarding if you don’t meet the 6-month rule, and immigration will definitely deny entry.

For most visa types (except the free visa or VOA), yes a sponsor letter from an Indonesian is needed. But you do not need to provide this yourself – when you apply through BaliEasy, we arrange the official sponsor letter for you. Essentially:

Tourist Visa (B211A): Sponsor letter from an Indonesian individual or travel agency – provided by us.

Business Visa: Invitation/sponsor letter from an Indonesian company – we provide via our partner company.

Retirement Visa: Sponsor letter from a tour/travel agency – we provide.

Remote ITAS: Sponsor letter from an authorized visa facilitator company – we provide.

So, while the requirement exists on paper, from your perspective you just need to give us a bit of info (like address where you’ll stay, etc.) and we’ll draft the needed letters and have them signed by the sponsor. We will also include a copy of the sponsor’s ID, and any other sponsor documents required. All of that is handled behind the scenes as part of our service. You won’t have to chase any local contacts or figure that out on your own.

Refunds & Approval Guarantees

What happens if my visa application is rejected?

Visa rejections are rare when applying through us, because we pre-screen your documents and eligibility carefully. In fact, SPUN (our processing partner) boasts a 99% visa approval rate. However, if your application were to be denied by Indonesian Immigration:

We would inform you immediately with the reason (if provided). Common reasons might be insufficient documentation or something like your name appearing on a watchlist (again, very uncommon for a tourist/business visa).

In many cases, if it’s a fixable issue (like a document was not clear or a detail was wrong), we can address the problem and re-submit without an extra charge.

If the visa is flat-out rejected due to you not meeting criteria (e.g. a remote visa rejected because income proof wasn’t sufficient), and there’s no way to resolve it, then typically we will issue you a refund as per our guarantee policy.

We have a money-back guarantee for visa rejections: if despite following our guidance your visa is not approved, you are entitled to a refund of the service fees. We stand by our service and don’t want you to pay for something you didn’t receive.

We can also advise on alternative solutions. For example, if a 60-day visa was denied for some odd reason, perhaps you could still come on a VOA and we’ll refund the difference. We’ll try to find a plan B so your trip isn’t ruined.

The bottom line: Visa BaliEasy has a very high success rate, and in the unlikely event of a rejection, we’ve got your back – both with a refund and with guidance on next steps.

Yes. Visa BaliEasy offers a 100% refund if your visa application is not approved due to something on our end or a decision by Immigration that we cannot overcome. This is part of our commitment and is backed by our partnership with SPUN which advertises a money-back guarantee as well. The process would be:

  • We notify you of the rejection and the inability to proceed further.
  • We initiate a refund of the fees you paid. This usually will be credited back to the same payment method you used. It might take a few business days to reflect, depending on banks.
  • The only things not refundable might be any government fees already paid, but in most cases those are not charged until approval. With the e-visa system, if a visa is rejected, the government typically doesn’t take the fee, but if they did, we would let you know. (Thus far, we’ve refunded full amounts as promised.)

We aim to make sure you either get your visa or get your money back – you won’t be left out in the cold. Our business thrives on trust, so we handle refunds promptly when applicable.

We guarantee our service and expertise, but ultimately visa issuance is at the discretion of the Indonesian government. No one can give a 100% absolute guarantee because it’s a government decision. However, given our experience and pre-checks:

  • We can confidently say we have a 99%+ success rate. If we take on your application, it means we believe you meet the requirements and should be approved.
    If for some unexpected reason you were denied, our refund policy ensures you don’t lose your money.
  • “Guarantee” in our context means: if you provide honest information and real documents, we’ll guarantee that either you get the visa or you get your money back. We won’t guarantee you entry if you, say, have undisclosed issues (like a serious criminal record that comes up). But for ordinary travelers, our track record is extremely solid.
  • We also value transparency: if we suspect a potential issue (for instance, your passport name triggered a homonym alert or your nationality has a more complex vetting), we’ll let you know upfront and discuss the chances. We’d rather be honest about any risk than blindly promise and disappoint later.

In summary, while we can’t use the word “guarantee” in the sense of overriding the authorities, we effectively guarantee you either travel with a visa in hand or receive a refund. And we put every effort to get that approval – our reputation depends on your visa getting approved smoothly.

Our approval rate is over 99%. We have processed hundreds (if not thousands) of visas, and rejections are extremely rare. This high approval rate is because:

  • We ensure all paperwork is correct and complete before submission.
  • We work with a licensed immigration consultancy (SPUN) that is experienced and recognized, which adds credibility to every application.
  • We keep updated on the latest immigration regulations to avoid any pitfalls.

Knowing this, you can have confidence that using Visa BaliEasy greatly increases the likelihood of a successful visa compared to DIY attempts. We take pride in that success metric!

If your travel plans change before the visa is processed, we can often accommodate cancellations or changes:

  • If we have not submitted your application to Immigration yet, we can cancel and refund your payment, minus any minimal administrative charge (or offer full refund as credit for future use).
  • If we already submitted and the visa is in progress, then usually government fees are already committed and the process underway. In such cases, a refund might not be possible if the visa gets approved (because an issued visa can’t be “returned”).
  • However, if you truly don’t need it, we can at least cancel the visa so it’s not active (useful if you might want to apply anew later).
  • If your visa was approved and issued, unfortunately we cannot get a refund from Immigration for an unused visa. In that scenario, we can’t refund the service fully either, since work was done and completed. What we can do is offer maybe a partial goodwill refund or a discount on a future service, depending on circumstances.
  • For extensions, once we lodge at immigration, similarly we can’t cancel that (except by aborting the extension and you leaving the country).

Always reach out as soon as you think you need to cancel or change dates. Sometimes we can hold an application that we haven’t filed yet and tweak the entry date or delay it until you confirm new plans. We try to be flexible because we understand travel plans can be fluid. We do have terms and conditions that outline cancellation policies – but we handle it on a case by case basis with the aim of being fair to the customer.

Yes, Visa BaliEasy is a legitimate and trustworthy service. We operate under the BaliEasy brand, which is an all-in-one service provider in Bali, and we partner with SPUN Global, a licensed visa facilitation platform. Some points to give you confidence:

  • Licensed Partners: The visa processing is done through SPUN, which is an established, licensed visa agent in Indonesia. SPUN has been featured in reputable media like Kompas, highlighting its 99% success rate and money-back guarantee.
  • Transparency: We provide official receipts and documentation for all transactions. The visa you receive can be cross-verified on the Indonesian Immigration portal using the QR code. It’s an authentic government-issued visa.
  • Office and Presence: BaliEasy has a physical office in Bali (Denpasar) where you can visit or call. We’re not an anonymous website; we have a local presence and staff. Our about page and contact info are fully available.
  • Customer Reviews: Though not included here, we have numerous satisfied clients. Many are referrals. We pride ourselves on trustworthy service, and our reputation in the Bali expat community is strong.
  • Data Security: We use secure systems (SSL encryption) to handle your documents, as noted by Kompas – unlike some dodgy agents who might ask you to just WhatsApp passport copies, we have a proper secure upload portal.

We understand putting your travel documents and plans in someone else’s hands requires trust. Visa BaliEasy, together with SPUN, is at the forefront of professional visa services in Indonesia. You can verify SPUN’s credentials on their official site or even see their collaboration with Indonesian authorities. Rest assured, you’re dealing with a reputable service, not a scam. If you have any further doubts, talk to us directly – we’re happy to address them.

Platform Use (SPUN Dashboard & Tracking)

What is the Visa BaliEasy platform and who/what is SPUN?

The Visa BaliEasy online platform is the digital system you use to apply and track your visa. It’s powered by SPUN – which stands for “Solusi Permit Untuk Netizen.”

Think of SPUN as our technology and operations partner that specializes in online visa processing. Here’s some insight:

SPUN is an Indonesian online visa service platform that streamlines visa applications. It’s been recognized as a pioneer in digitizing visa services. They handle visas for travel all over the world, but in our case we’re leveraging their system for Indonesia inbound visas.

When you use Visa BaliEasy, you’re essentially getting the combined benefit of BaliEasy’s local Bali expertise and SPUN’s advanced visa processing system. You might notice in URLs or email addresses the “spun.global” domain – that’s our integrated system.

Why SPUN? Because it provides a secure, user-friendly experience. All your data is uploaded securely (SSL encryption) and kept confidential. It also allows us to manage a high volume of applications efficiently and keep that 99% approval rate.

In practical terms, you don’t need to do anything separately with SPUN – by signing up on our visa portal, you’re already in the SPUN system through BaliEasy. But if curious, SPUN is a legitimate entity on its own, which adds another layer of credibility to our service.

So, SPUN is essentially the “engine” and BaliEasy is the “interface and guidance.” We chose to work with SPUN so that our customers get top-notch service with a modern app/website and reliable processing.

In short, SPUN is our trusted platform partner that helps make the Visa BaliEasy experience smooth and digital. When you see references to SPUN, know that it’s part of the process – your application is being handled through a professional system, not manually on pen and paper.

Getting started is simple:

  • Visit our Visa BaliEasy page and click on the visa you want to apply for, or click “Apply Now” which will take you to the account sign-up.
  • Sign Up: Provide your email and create a password. Alternatively, you might sign up with a Google or Facebook login if available. You’ll get a verification email; click it to verify your account.
  • Fill Application Form: Once logged in, you’ll choose the service (e.g., “Indonesia 60-day Tourist Visa”) and fill in the form step by step. The system will ask for information like your full name, DOB, passport number, intended arrival date, and so on.
  • Upload Documents: As you go along, you’ll be prompted to upload required files (passport scan, photo, etc.). It will specify formats and max file sizes. You can do this from your phone by taking a photo of documents, or from a computer by uploading scans. Make sure they are clear.
  • Review and Checkout: After filling details, you’ll get to review everything. Make sure names and dates are correct as per passport. Then proceed to payment. Our platform will guide you to the payment gateway.
  • Dashboard: After payment, your application will appear in your account dashboard with a status (e.g., “Pending Review”, then “Processing”, etc.). You can log in anytime to see updates.
  • Communication: The platform might send you messages or notifications if something is needed (e.g., “please re-upload a clearer photo”). So keep an eye on your email or the dashboard notifications.

It’s a user-friendly system, but if at any point you’re unsure, you can ask support and we’ll walk you through it. Once you have an account, for future visa needs you can log in and your info might be saved, making subsequent applications even quicker.

After submitting your application, you can track its progress through the Visa BaliEasy (SPUN) dashboard:

  • Log in to your account on our website. You’ll see your application listed, usually with an application ID or reference number.
  • There will be a status indicator. Common statuses include:
    • Pending/Waiting for Documents: (If something is missing from your side).
    • Under Review: (Our team is reviewing your submission before sending to immigration).
    • Submitted to Immigration: (It’s in the official processing queue).
    • Approved: (Visa issued) – then you’ll have a download link for the e-visa PDF.
    • Rejected/Needs Attention: (If there’s an issue; we’d contact you directly in this case).
  • We also send email updates at key points: e.g., “Your application has been submitted to Immigration on [date].” And of course, “Visa Approved” with instructions.
  • If you have any doubt or haven’t heard an update in the expected timeframe, you can message us and we’ll give you a real-time update. Sometimes, rarely, the system might not update immediately but we have internal info (for example, if approval comes late Friday and system emails go out Monday, we can still tell you).
  • For extensions or more manual processes, we’ll update you via email/WhatsApp since those might not fully reflect on the dashboard.

In summary, use the online dashboard for a quick peek anytime, and trust that we are also monitoring your application. You won’t be left guessing – we make sure you know what’s happening at each stage.

Yes, one account can manage multiple applications. As mentioned in the support section:

  • After logging in, you can start a new application for another person by selecting the visa type and filling their details.
  • The system might ask, “Are you applying for yourself or someone else?” If it’s someone else, you’ll provide their name and details accordingly.
  • You can then have multiple active applications under your account. Each will have its own tracking.
  • This is convenient for families: you could apply for yourself, spouse, and kids all under your one login. You’ll see maybe 3 applications listed in your dashboard, each with its status.
  • Just be careful to upload the correct documents for each person and not mix them up.
  • When it comes time to pay, you can often pay for them together or separately, whichever you prefer. If you start them together, you can add them to one cart.
  • If you are a travel agent or admin managing for many, the same concept applies – one login, multiple applications (though if it’s a large number of people regularly, talk to us; we might suggest a business account setup).

Using one account for multiple people means you (the account holder) will receive all communications for those applications. So it’s best used when you are the point person for those travelers. If your friend wants to manage their own stuff, then they should make a separate account.

Yes, we take data security very seriously. Your personal information and uploaded documents are protected by several measures:

  • SSL Encryption: Our website and the SPUN platform use HTTPS/SSL, meaning any data you submit is encrypted in transit. No one can snoop on the info you’re sending.
  • Secure Storage: Documents you upload are stored securely. According to SPUN’s policy, the platform has proper security to keep your passport scans and such confidential. They specifically designed it to avoid the old practice of sending documents via less secure channels like email or chat apps.
  • Access Control: Only authorized staff who are processing your visa will access your data, and even then, it’s through the secure system. We don’t print your documents unnecessarily or share them outside of the immigration application.
  • Privacy Compliance: We only ask for info that’s required for the visa. We don’t sell or misuse your data. The data is used to get your visa and that’s it. (For more details, you can refer to our Privacy Policy on the site.)
  • Data Deletion: If you ever want your account and data removed after completion, we can accommodate that, though we do keep records for a certain period as required by local regulations.
  • Proven Platform: The fact that Kompas (a reputable newspaper) featured SPUN’s secure document upload approachshows it’s a cut above informal methods that other agents might use.

In short, you can trust that your passport information is in safe hands. We know it’s sensitive, and safeguarding it is part of maintaining our legitimate business and reputation.

If you hit any technical issues:

  • Try a simple refresh or try logging out and back in. Sometimes a session might glitch.
    If the problem persists, take a screenshot of any error message if possible.
  • Contact our support immediately with a description of the issue. Our IT team will investigate. We might guide you to try a different browser or clear cache.
  • In urgent cases (say you can’t make payment due to a site issue and your flight is soon), we can take your details via email/phone and process it on our end while we fix the site.
  • We have an on-call tech support for the platform since it’s critical for us too. Most issues are resolved quickly.

Rest assured, we won’t let a tech hiccup derail your application. We’ll make sure the application gets through one way or another.

We encourage using the online system because it minimizes errors and is faster. However, if you’re not comfortable:

  • You can visit our office in Bali and we can help fill the application on the system for you.
  • Or you could email us your details and scans, and we’ll input them into the system on your behalf. (Many old-school customers do this; it’s okay, just slightly slower.)
  • Keep in mind, even if we do it offline with you, ultimately we will still process it through the digital system (there’s no avoiding that because immigration itself is electronic now). But we’ll take care of the data entry for you if needed.
  • The benefit of the online dashboard is you have direct access to status updates and your e-visa file. If we do everything via email/office, you’ll be relying on us to send updates manually (which we’re happy to do).

In summary, choose whatever method you’re comfortable with. We’re flexible – the end result will be the same valid visa. The platform is just a tool to make things easier, and most find it straightforward, but we always have human assistance as a backup.

Your Bali Trip Starts Here

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Choose your visa, upload your documents, and we’ll take care of the rest.

Explore Visa Options →
Select your currency
USD United States (US) dollar
IDR Indonesian rupiah
AUD Australian dollar
AED United Arab Emirates dirham
INR Indian rupee
RUB Russian ruble

Found a lower price? We’ll refund the difference!

📌 How It Works:

  1. Find a lower price within 48 hours of purchase (same plan, validity, & network).
  2. Email us at esim@balieasy.com with:
    Subject: Lowest Price Guarantee Request – [Your Order Number]
    Proof (screenshot/link) + Order details
  3. Review in 3 business days → If valid, refund processed to your original payment method.
Learn more about our Lowest Price Guarantee